Lloyds TSB Premier Account Scam?

jonesMUFCforever

One thing I would say categorically - the overdraft would have been granted whether you were on Classic or Premier account.
Anybody telling you otherwise is lying.

Ultima_K

jonesMUFCforever wrote: »

One thing I would say categorically - the overdraft would have been granted whether you were on Classic or Premier account.
Anybody telling you otherwise is lying.

I have called up tonight and the branch have been told to make an 'emergency' call to me tomorrow within the 1st 3 hours.

I will see what they have to say about why my overdraft has not been extended tomorrow.

If I don't get a satisfactory answer then I'll send yet another email to LTSB CE and let the Executive Office deal with the complaint as I can't be bothered waiting till September and then being told it's not being renewed.

The other thing about this issue was it was a Senior Personal Banking Manager who I met and I took her business card just in case

Rupert_Bear

I only have the Classic account and have had an overdraft facility of 10,000 pound stg. I have had this facilty amount for about 6 years and never received any call about reviewing my overdraft. However the only time I did hear from them was about 2 years ago when they suggested it from reduced by 5,000 pound stg because of the useage. I just phoned them and advised it would be useful to keep the existing limit and they were happy to comply with my request.

They are welcome to invite me in to review my accounts but my branch is about 200 miles from where I now live and if they are willing to pay travel and overnight expenses then I might consider it.

noh

Rupert_Bear wrote: »

I only have the Classic account and have had an overdraft facility of 10,000 pound stg. I have had this facilty amount for about 6 years and never received any call about reviewing my overdraft. ...............

They most likely would do if you were using £9999 of it continuosly and had asked recently for more.

Rupert_Bear

noh wrote: »

They most likely would do if you were using £9999 of it continuosly and had asked recently for more.

I worked for Lloyds about 11 years ago and in those days we loved the customers with overdrafts.

Saints2011

Ultima_K wrote: »

I know I was paying £50 interest per month with the classic account and fees.

With the Premier Account it's £25 for the account and possibly the same again as interest.

Why guess, work out the figures and see if you are saving or ring them and ask Phone Bank if you cant

Ultima_K

KirbyBirch wrote: »

Why guess, work out the figures and see if you are saving or ring them and ask Phone Bank if you cant

I've worked out the figures already and it is costing me slightly more. I won't know this for a fact until next month when I receive my new statement.

The problem is not the premier account or paying slightly more.

As some of the services I may well use in a few months time when it come to renewing car breakdown cover and home insurance is up for renewal but it should have been my choice to make. I am paying for stuff I already have or won't use. I've already ditched stuff like Credit Expert.

The account was switched because I was told this was the only way to keep my overdraft and I had to attend a meeting that day or the next day. Plus contacting me on my works land line when they had no real reason to do so.

I have since spoken to the branch today and now find out my overdraft is still up for renewal in 2 months time, just like I told the person I had the meeting with 4 times, and there is no guarantee they will extend it in 2 months time. So I'm actually quite stressed out about it again and feel what was the point of the meeting?

The guy I spoke to even tried to get me to look at a loan over the phone.

That's how serious they treat complaints. Nothing more than length of service employees chasing their next sales target and very few banking or accountancy qualifications between them.

So LTSB have demanded I attend a meeting about my overdraft and lied about the reason for doing so, using FSA guidelines as justification for reviewing my account when infact they didn't do anything, and now not renewed my overdraft like they agreed to do.

Funny as I told they guy who phoned me to escalate the complaint and they called my home land line when they knew I was at work and on my mobile. Not really wanting to speak to me now are they?

Emails already gone out to the CE of LTSB, FSA, and Financial Ombudman as it's pointless and futile speaking to the branch or any of their managers about this or call centre.

No doubt I will get another £50 and an apology letter from their Executive Complaints to add to the collection.

Rupert_Bear

Ultima_K wrote: »

I've worked out the figures already and it is costing me slightly more. I won't know this for a fact until next month when I receive my new statement.

The problem is not the premier account or paying slightly more.

As some of the services I may well use in a few months time when it come to renewing car breakdown cover and home insurance is up for renewal but it should have been my choice to make. I am paying for stuff I already have or won't use. I've already ditched stuff like Credit Expert.

The account was switched because I was told this was the only way to keep my overdraft and I had to attend a meeting that day or the next day. Plus contacting me on my works land line when they had no real reason to do so.

I have since spoken to the branch today and now find out my overdraft is still up for renewal in 2 months time, just like I told the person I had the meeting with 4 times, and there is no guarantee they will extend it in 2 months time. So I'm actually quite stressed out about it again and feel what was the point of the meeting?

The guy I spoke to even tried to get me to look at a loan over the phone.

That's how serious they treat complaints. Nothing more than length of service employees chasing their next sales target and very few banking or accountancy qualifications between them.

So LTSB have demanded I attend a meeting about my overdraft and lied about the reason for doing so, using FSA guidelines as justification for reviewing my account when infact they didn't do anything, and now not renewed my overdraft like they agreed to do.

Funny as I told they guy who phoned me to escalate the complaint and they called my home land line when they knew I was at work and on my mobile. Not really wanting to speak to me now are they?

Emails already gone out to the CE of LTSB, FSA, and Financial Ombudman as it's pointless and futile speaking to the branch or any of their managers about this or call centre.

No doubt I will get another £50 and an apology letter from their Executive Complaints to add to the collection.

Very strange indeed. As I have said my od facility is £10k and never have experienced the problems you seem to be encountering.

I have banked with them since 1984 and apart from the manager not liking me in that year and refusing to renew of £150 I have always enjoyed excellent service.

The reason I know the manager never liked me was because his assistant told me. In those days it was all very personal.

Ultima_K

Rupert_Bear wrote: »

Very strange indeed. As I have said my od facility is £10k and never have experienced the problems you seem to be encountering.

I have banked with them since 1984 and apart from the manager not liking me in that year and refusing to renew of £150 I have always enjoyed excellent service.

The reason I know the manager never liked me was because his assistant told me. In those days it was all very personal.

To be fair to LTSB, I only ever have a problem with them when me or my family have had to deal with them face to face.

The call centre staff have always tried to help or sort out any problems I have had and the internet banking facility works perfectly well.

But some of the problems we have had with them have been horrendous. This has been in 2 different cities in different financial circumstances and the customer service has been dreadful in the branch.

If they didn't call me, insist I came into the branch at short notice, and then tell lies about my account I would have been happy until September possibly much longer as the OD is usually automatically approved.

I am in far better financial shape this year too. So i found it strange they were even bothering.

I have asked to change branches to my new town. Hopefully, I will get better service like you! :rotfl:

Keeping_Positive

Definetely complain in writing and go for £100 and get the OD extended for 12 months. Keep up until you get somewhere. Lloyds are focusing on complaints at the moment so its the best time.