What feedback would you leave?!

tts42010

Hi,

I purchased a dress from eBay for £33, It was described as New without tags. I paid a day later and the dress arrived today, You can tell it isn't new! It has s stain on the front which is rather noticeable and a pull on the front too!

Now don't get me wrong if this was listed as used I would of accepted it but it was listed as new?!

I am a little annoyed about it but unsure of what feedback to leave?

Any ideas?

olias

Firstly open an SNAD and get your money back, then NEG factually - something like "described as BNWOT but was in fact used, stained and damaged".

Olias

techspec

You should always contact seller first - before leaving any feedback.

As its not as described - you can return for a refund - or negotiate a partial refund if you want to keep it.

Save the feedback until you have been through these procesdures - and then leave the feedback appropiate.

Eg, seller gives full refund without arguement AND says keep item - in my book would have just saved themself from a neg.

Seller won't play ball - you need to claim via ebay/paypal - seller probably deserves a neg still etc.

Westin

You should always contact seller first - before leaving any feedback.

As its not as described - you can return for a refund - or negotiate a partial refund if you want to keep it.

Save the feedback until you have been through these procesdures - and then leave the feedback appropiate.

Eg, seller gives full refund without arguement AND says keep item - in my book would have just saved themself from a neg.

Seller won't play ball - you need to claim via ebay/paypal - seller probably deserves a neg still etc.

great advice.

I'd go with this. Contact the Seller first.

techspec

olias wrote: »

Firstly open an SNAD and get your money back, then NEG factually - something like "described as BNWOT but was in fact used, stained and damaged".

Olias

People who open claims or leave negs without contacting seller first should be banned.

tts42010

Right going to contact seller and explain that I am disappointed, I am also worried that if I keep it and try and get the stain out that it won't come out!

Going to message them now, eek first SNAD!

tts42010

I intended on contacting the seller first anyway as I have sold the odd thing on eBay and I know I wouldn't appreciate a neg without any contact being made...

I've messaged them now so will wait patiently for a reply and see what they say.

techspec

tts42010 wrote: »

I intended on contacting the seller first anyway as I have sold the odd thing on eBay and I know I wouldn't appreciate a neg without any contact being made...

I've messaged them now so will wait patiently for a reply and see what they say.

I know a few people who sell used items that look like new - and put new without tags. Its not on.

Other possibility is that they have left it lying around, stored it badly or put it on the kitchen worktop etc - and its picked up a few marks.

Either way - its their fault and you would not have paid what you did, had you known. So make sure you are happy with any outcome.

Like you say - they may come out - but you don't know that.

tts42010

Thanks Techspech - I have emailed them now.

Yeah I don't want to try and get it out in case it doesn't then it looks like I have done something to the dress myself!

Would rather just send it back and buy new!

Like I said I wouldn't mind if it was used but I was expecting new!

hermum

£33 for a pulled stained dress is about £33 too much. I wouldn't want to keep it. I don't know why sellers think they can pass off their crap as new.

olias

techspec wrote: »

People who open claims or leave negs without contacting seller first should be banned.

Whoah there! I replied in haste, and (wrongly) assumed that the OP had already contacted the seller and got nowhere as they were now at the leaving feedback stage.

I agree that you should always contact the seller first (I am a business seller!) I would never advocate negging without giving the seller the chance to explain themselves/address any issue first.

Olias