Quidco Question and Answers

quidco_Company_Representative

ScoobyZ wrote: »

I have dozens of tracked cashbacks from Quidco going back to a year Nothing paid, why has it got so bad in paying lately?

Hey @ScoobyZ,

Allow me to look into your cashbacks for you.

Could you confirm one transaction ID on your account so I can locate that and check the rest?

Thanks,

Joseph
Quidco Rep

quidco_Company_Representative

washable wrote: »

Hi I am in the same situation with IHG purchase sitting at tracked and nothing happening.

Hey @washable,

Let's get that checked out.

Could let me know what the Transaction ID for that is, so I can check it out.

Thanks,

Joseph
Quidco Rep

quidco_Company_Representative

mhoc wrote: »

Is anyone else having issues doing withdrawals this afternoon. I tried my account and then my OHs and on both I get

A system error has occurred. Please contact support if this problem persists.

Except there does not seem to be a suitable contact page ...

Hey @mhoc

Are you able to let me know whether you are still experiencing this issue currently?

Regards,
Joseph
Quidco Rep

quidco_Company_Representative

Drewski333 wrote: »

I have requested my first two cashback payments and have been told it will take 4 days. I'm still waiting. Other tracked payments will apparently take up to six months before I can request payment, and all has already been confirmed. What gives?

Hey Drewski333,

Are you able to give me a status update on the above mentioned matters and provide me with the transaction IDs for any cashbacks you like me to check?

Regards,
Joseph
Quidco Rep

quidco_Company_Representative

jellynose wrote: »

Hi

I asked for payment to be made via a Marks and Spencer gift card on 30 April 2017. I waited and waited for it to arrive without sucess.

I contacted Quidco last week and was told that they would reissue is but it will take another 10 days. Why does it take 10 days to produce a gift card via e-mail. And if this one does not show up I have had to wait almost a month on nothing. Not good enough. I have more money to withdraw and was going to opt for vouchers again. But I am not sure its worth the risk/wait...............

Hey @jellynose

We had an issue with M&S vouchers and managed to get that sorted and the re-sent vouchers seem to be arriving now.

Are you able to confirm whether you have still not received that amount?

Regards,

Joseph
Quidco Rep

quidco_Company_Representative

andydbooth wrote: »

I have had a quidco account for a number of years and have not had any trouble until this last year.
I now find I have 8 items unpaid after over 200 days (one being 284 days), and another 4 of over 100 days (3 being over 140 days).
One is for an insurance policy that has been up and running now for over 150 days.
Why have these not been paid??????

Hey @andydbooth,

Are you able to confirm the transaction ID for the insurance purchase so I can look into that as well as all the other tracking cashbacks on your account?

Regards,

Joseph
Quidco Rep

quidco_Company_Representative

CuddlesTC wrote: »

Yes, I had the same except for £5; I wasn't due anything, so assumed it was a system glitch.

Hey @CuddlesTC

We did indeed have a sytem glitch which meant that bonuses were incorrectly added to accounts. Upon noticing this glitch the bonuses were removed (or declined).

I hope thus helps clarify matters.

Regards,
Joseph
Quidco Rep

quidco_Company_Representative

wannaberichbtch wrote: »

Over week ago I raised a support ticket for a late payment but still have not received a response.


It's been some time since the Quidco rep has posted on this forum, which seems unusual.


Has anyone had a received payout this month? I'm thinking that it may be best to avoid Quidco at the moment.

Hey @wannaberichbtch,

Allow me to look into that cashback for you.

Could let me know what the Transaction ID is for that particular cashback, so I can take a look?

Thanks,

Joseph
Quidco Rep

jewelleryangel

Hi, I have had a quidco account for years but never really used it until recently.

I selected an offer with Virgin Games where you can get £10, went through with the offer via Quidco and did what I needed to at Virgin Games.

I waited months for a decision on my claim, and now I've received an email saying that my claim has been unsuccessful because I probably didn't clear my cookies and another site has probably made the money back for me.

I only have 2 x other cashback sites (one of which is through my employer and has no gambling related offers) none of which I am aware of has this offer, and they definitely haven't been paid the cashback or tried to make a claim.

Is there anything I can do?

Franklymatey

Hi, don't know if anyone can help. I've been a Quidco user for a few years and up until now have been v satisfied with the service, but my account has been blocked, and I'm struggling to get a reply from Quidco as to why, or if/when it'll be unblocked. The password reset doesn't work - I've even contacted Quidco via Twitter and as yet no action. Does anyone have a suggestion for contacting them directly to get this sorted out - I have £200 tracked in my account that I cannot get to (once it's reached payment status).