CLOSED: Quidco Question and Answers - please see new thread

molerat

Anyone else had a £10.00 Quidco Bonus applied to their tracked cashback ?
It appeared last week and I assumed it may have been the one of the May prizes but today it has gone to declined without any explanation.

faerielight

Hi, all my other purchases track except for Asda, can you help?

worldlad909

As a member for 5 years now I also agree that Quidco is in serious trouble, things started going downhill when all the website technical issues happened over Christmas and Black Friday due to this it's hit Quidco badly.

I have over 30 transactions pending some have been over a year, many Quidco claims have gone through still nothing, many big retailers are leaving the site, customer service at Quidco has got worse and still no live customer service during the evenings or weekends when most people shop.

I am also very much against withdrawing my cashback in retail vouchers, as this is the start of removing the option to withdraw in cash to the bank.

Soon I'm going to look at other options. Waiting a year for cashback or receiving an email saying the retailer is no longer apart of Quidco is a joke.

janeke

I`ve had a number of experiences of trying to use Quidco and when I go to the "shop now" section a blank page opens and I can`t get to the shop in question. Previously this happened with a relatively unknown shop but today it was Debenhams. With other shops I don`t have any difficulties.

I have queried this with quidco in the past but they weren`t very helpful

CuddlesTC

molerat wrote: »

Anyone else had a £10.00 Quidco Bonus applied to their tracked cashback ?
It appeared last week and I assumed it may have been the one of the May prizes but today it has gone to declined without any explanation.

Yes, I had the same except for £5; I wasn't due anything, so assumed it was a system glitch.

quidco_Company_Representative

POPPYOSCAR wrote: »

EE Home Broadband.

No not made on the phone.

Clicked on link and then done on line.

Why 90 days it is only 30 with TCB and although it stated the £150 was exclusive I found out straight after that TCB was £155!!.

Ok thank you. Will make a note on the calendar.

Hey @POPPYOSCAR

Brill... Do keep in touch and let us know how you get on.

Regards,
Joseph
Quidco Rep

quidco_Company_Representative

bargainqueen8 wrote: »

hi,sorry only just seen this as i stopped checking the thread.the amount was £35.i only checked as i looked and there is still nothing in my support box about this ongoing issue.customer services say i should have emailed MPAS but i am 100% sure there was nothing to say this when i did the transaction,infact its says in the faq i maybe contacted by this company.i have emailed MPAS but heard nothing and there is nothing regarding this matter on my account.i raised this as a support issue on the 18th march and i`m no closer to resolving it,if anything i feel further away and completely lost confidence in quidco.:(

Hey @bargainqueen8

Apologies for delayed response.

I just checked that 1365451184 cashback & I can see that it was eventually paid you to.

Thanks for your patience and enjoy your cashback.

Kind Regards,

Joseph
Quidco Company Representative.

quidco_Company_Representative

jmacp wrote: »

Hi

Made a purchase in January from Weightwatchers claim is sitting at sent to merchant.

Proving I made the purchase isn't a problem. The fact weightwatchers have dissapeared from quidco leads me to believe that this one is going to get declined.

Please advise.

John

Hey @jmacp,

Allow me to check that cashback for you. Are you able to provide me with a transaction ID number for that purchase?

I look forward to your response.

Regards,

Joseph
Quidco Company Rep

quidco_Company_Representative

benj111 wrote: »

Hi sorry if this has already been answered, searched and couldn't find anything.

The cashback guarantee has a fair usage clause over the number of claims made, and amounts, can I ask what the limit is? I've noticed that TCB has been better for quite a few things recently and while I'm not a member there yet I don't want to get to the point where you stop honouring your guarantee.

Hey @benj111

Apologies for the delayed response.

You can make as many claims as you want, however we reserve the right not to apply the Highest Cashback Guarantee in cases where it becomes apparent that the service is being abused with a large amount of claims raised with one merchant.

Therefore, as long your claims are legitimate in number and fall under the terms and conditions listed on the the following page, you can make as many claims as you want:

https://www.quidco.com/highest-cashback-guarantee/

I hope this helps.

Regards,
Joseph
Quidco Company Rep

quidco_Company_Representative

cattarn wrote: »

Hi, I made a purchase through quidco with Holiday Inn Express, completed my stay in December. Discussed with quidco representative at 8 weeks later; was told they would query length of time with retailer. 5 months later purchase is still sitting at tracked and amount is 0. Please help.

Hey @cattarn

Sorry to hear that.

Are you able to confirm the purchase ID for the cashback in question so I can take a look at that for you?

Regards,
Joseph
Quidco Rep