CLOSED: Quidco Question and Answers - please see new thread

quidco_Company_Representative

Hi Bcgraeme,

Sorry to hear that you had initial tracking issues with Sainsbury's home insurance. Sainsbury's can take eight months to process their claims therefore you can expect a response in June.

Thanks

Brad

R34GTT

quidco_Company_Representative wrote: »

@R34GTT: It looks like you have done everything right. As long as you meet the terms and conditions and that your cookies have been cleared prior to making your purchase, then your claim should be successful.

Brad
Quidcare

Hi Brad, unfortunately the claim was declined for no logical reason. All Ts&Cs were adhered to.

Hoping you can help sort this out for me as Quidcare was unable to.
I followed my usual process when purchasing via Quidco. Unfortunately the click through didn't track. Here is the sequence of events:
1. Cleared Cookies
2. Logged in to Quidco
3. Clicked through to retailer
4. Purchased item (Iphone 5)
5. Item received
6. Item not tracked
7. Cashback claim submitted
8. Cashback claim declined
9. Cashback decline appealed
10. Cashback decline appeal not successful

Now the reason given was that the purchase was not attributed to Quidco (nor any other company), however there is evidence of the click through being at the same time as my order. If this decline is deemed acceptable by Quidco then I cannot understand what the point is of submitting a cashback claim for an untracked purchase if all the evidence is disregarded. It really doesn't make sense, previously I have had no problem at all in claiming for an untracked purchase as what usually happens is that the click through time and date is manually associated by Quidco and the retailer against the order details.

Could you please help me out here?

Many thanks.

topcat007

Hi,

I may need to swap my phone as it looks as though it is faulty I bought online if I exchange in shop will not affect cashback? This is carphone warehouse

Thanks

quidco_Company_Representative

@R34GTT

We can only give limited help via forums, so could you please contact the team for them to take a closer look at this. If you are a premium member you could make use of the live chat or call back systems, if you have downgraded your account, you can still raise a ticket.

Thanks.

@topcat007

If you have to exchange your phone for being faulty, then this shouldn't affect your cashback, but if it does, we can always go back to them to challenge their decision.

Thanks,

Leanne

KungFu_Ramone

Is anyone else experiencing problems with their mobile check ins?

Since yesterday all my mobile check ins have disappeared from "Your next payment" total, but they are all showing as confirmed on the activity list. I did another one this lunch time and noticed it's registers on the "Your total check ins" counter and I received the tracking email, but no amount is added. They were showing fine yesterday lunch time.

chels

KungFu_Ramone wrote: »

Is anyone else experiencing problems with their mobile check ins?

Since yesterday all my mobile check ins have disappeared from "Your next payment" total, but they are all showing as confirmed on the activity list. I did another one this lunch time and noticed it's registers on the "Your total check ins" counter and I received the tracking email, but no amount is added. They were showing fine yesterday lunch time.

I received an email yesterday confirming my latest payment had been sent, maybe you have been paid. Have you checked your payments?

KungFu_Ramone

Yeah I got a payment email too (a couple of days ago) and the check ins up to that point are showing as paid, it's the check ins from yesterday and today that aren't showing. There was definitely a bit of cash in there yesterday.

chels

KungFu_Ramone wrote: »

Yeah I got a payment email too (a couple of days ago) and the check ins up to that point are showing as paid, it's the check ins from yesterday and today that aren't showing. There was definitely a bit of cash in there yesterday.

I'm not sure then, i've only done 1 check-in lately and that was a week or so ago.

cheekyweelassie

Hello - it's good to have a Quidco rep answering questions here.

I placed an order with Virgin Media yesterday using the cracking Quidco cashback rate of £161, and we got an order number and an installation appointment.
I checked Quidco this morning and it has tracked at the correct amount which is great.

But, because we are using a joint account to pay the direct debit, they are going to have to send us a direct debit mandate in the post for both of us to sign and send back. Will this cause us a problem with the "transaction being completed wholly online"?
We also want to pay the line rental upfront, which will mean going back to them to arrange this. Would that also affect the "wholly online" part of the conditions?

We are going with Virgin largely because of the cashback offer, and although I know this can never be guaranteed, we will be gutted if it doesn't come through.

Thank you for your help.

haz_65

Hi Leanne,

Hope you're okay.

I purchased a take-away kitchen from Wickes via Quidco/Wickes website but the cashback did not track (£300+ purchase for 8% cashback).

I raised a 'cashback did not track' claim and filled in the relevant details (i.e. purchase amount, selected store etc).

The total amount spent stated in the claim, was the total amount including VAT.

2 days after I raised the 'purchase did not track' claim, the kitchen went on offer (20% off), Wickes agreed to refund me the difference.

The cashback claim raised does not allow me to amend the purchase figure, what do I do?

I don't want the claim being rejected due to the amount being incorrect.

Your help is very much appreciated and I look forward to your response.

Kind Regards,
Hassan