RBS SAR request

smitchy73

Hi,
I put my request in for SAR a few weeks ago, have had a couple of letters, one of acknowledgement then today got another letter.

Data Protection Act 1998
Thankyou for your application requesting your personal data held by the bank. Any info that is required to be provided to you under Section 7 of the DPA will be forwarded to you asap.
There were also comment about if I wanted telephone transcripts to provide exact dates and times, department you called and the name of the person who you spoke to, but please note that not every call is recorded.

I find this a bit strange, not that I know much about their filing of these things but surely if there was a call involving my account, it would be linked to my account in some way, who knows, i'm more interested in the agreement forms that I'm missing.

At this moment I have four out of seven agreement, would I be best to wait till I have received the paperwork for the rest and then claim for mis-sold ppi, or would it be better to start the forms and claim now?

smitchy73

Oh forgot to mention, does anyone know if the SAR team work out of the PPI Customer Concerns Team in Manchester(Hardman Boulevard)? Thats where my letter came from.

marshallka

This seems to be the norm now when dealing with SAR/ Agreement requests. If they can hinder a complaint they will do.

dunstonh

I find this a bit strange, not that I know much about their filing of these things but surely if there was a call involving my account, it would be linked to my account in some way, who knows, i'm more interested in the agreement forms that I'm missing.

The majority of phone lines at banks or any firm do not get recorded. The majority have no requirement or any reason to be linked to your account. Could you imagine the workload that would create if they had to do that? (and the cost which the consumer would end up paying)

marshallka

dunstonh wrote: »

The majority of phone lines at banks or any firm do not get recorded. The majority have no requirement or any reason to be linked to your account. Could you imagine the workload that would create if they had to do that? (and the cost which the consumer would end up paying)

But they often refer to them when making a complaint. They can find them then.

dunstonh

marshallka wrote: »

But they often refer to them when making a complaint. They can find them then.

In areas that are statistically more likely to carry conversations which may have a liability for advice or information they will often record the call. However, the information leading to where that call is stored may not be in a relevant filing system but stored in a different way.

Calls are often archived away after a relatively short period and the only way they can be found is knowing when the date and time was.

smitchy73

Thanks guys, was jusst curious, I was more befuddled as to the exact time and date, which department and who was spoken to!! When asking for all information with your account you're not really asking specifics, of course if I make a claim it will be interesting to see if they pull some phone conversations out of the hat.

Twister84

smitchy73 wrote: »

Oh forgot to mention, does anyone know if the SAR team work out of the PPI Customer Concerns Team in Manchester(Hardman Boulevard)? Thats where my letter came from.

No, they don't.

They're actually on the ball with SARs as I've had to order customer files for them, usually by a given date.

smitchy73

Twister84 wrote: »

No, they don't.

They're actually on the ball with SARs as I've had to order customer files for them, usually by a given date.

Strange how a SAR letter gets sent to me from Hardman Boulevard then, they must have foresight that a claim will be upon them shortly.

Twister84

smitchy73 wrote: »

Strange how a SAR letter gets sent to me from Hardman Boulevard then, they must have foresight that a claim will be upon them shortly.

Maybe they are psychic :shocked:


Where did you send your letter to?

smitchy73

Twister84 wrote: »

Maybe they are psychic :shocked:


Where did you send your letter to?

I get a statement from Credit Management Services in Telford which shows the payments I make through a DCA for repaying the last loan I had with them, so I wrote my SAR letter to them as I don't think my details still sit with my originating branch.