Makeup Refund

dmg24

hoxtonbabe wrote: »

Surely that defeats the whole object of the need of foundation if the product that is supposed to give you flawless, even skin does the opposite, and that is why most of the make-up companies will give you a refund if the reason is due to an allergic reaction, thats why when the lady said it depends on the manager I thought "huh"

Anyhoo, I took it back and the manager did say "well you have used it now and I cant sell it" so I said "well I can't use it" and she was fine, I also let my toddler son charm her and it worked

When in doubt, use the kids, lol

They will give you a refund because it is good practice to do so, and far cheaper than the bad press/ reviews that you could pass on otherwise. However, there is still no legal obligation on them to do this, for the reasons given above.

vannessaq

I used to work for YSL and it is company policy that if a customer has an allergic reaction to something then they can bring it back and get a full refund as it's not fit for purpose and also it doesn't take much to give a refund and keep a customer rather than keep a sale and lose a customer!

Also if they didn't give a refund and you wrote to head office about it they will give you a refund but this SHOULD be done by the store you purchased it from.

A lot of stores buy there stock independently fenwicks, john lewis etc which is often why a store won't take something back for a refund without the receipt. But headoffice's will always refund as it's not in there interest to get bad press!

I hope this helps

pulliptears

hoxtonbabe wrote: »

Surely that defeats the whole object of the need of foundation if the product that is supposed to give you flawless, even skin does the opposite, and that is why most of the make-up companies will give you a refund if the reason is due to an allergic reaction, thats why when the lady said it depends on the manager I thought "huh"

Anyhoo, I took it back and the manager did say "well you have used it now and I cant sell it" so I said "well I can't use it" and she was fine, I also let my toddler son charm her and it worked

When in doubt, use the kids, lol

No, not really because for the majority of customers the foundation will achieve those results. Fit for purpose relates to the product generally not personally unfortunately.

Anyway, glad you got it sorted in the end

fluffnutter

hoxtonbabe wrote: »

Surely that defeats the whole object of the need of foundation if the product that is supposed to give you flawless, even skin does the opposite..

That's kind of like saying peanuts aren't fit for purpose because someone's allergic to them.