Makeup Refund

hoxtonbabe

Evening All,

The other day I purchased some YSL make up, the lady did my face up and all looked fine so I purchased and went on my way. I noticed my skin felt a bit itchy, but thought it may have just been down to me having a bit more make up on than normal as I had conceler, mascara foundation and some bronzer powder thing she put on me so I got home after about 2 hours washed the make up off and all was ok.

The next day I put on the foundation I had purchased and that itchy feeling had come back again, and after about 3 hours my face started to rash up, other than the YSL foundation I had nothing else on my skin, and a few years back this happend with a MAC foundation I had purchased but since then I have used many different brands without problems so just put it down to on ly MAC products being a no go for me. I called up the store I purchased it from and explaned and the lady said it sounds like an alergic reaction which i knew it was due to the MAC incident, I then go about asking how I can get a refund, as I was hoping to be able to go to a closer YSL counter rather than the place I purchased it from as it is a bit of a trek (but not impossible) to get the refund and the lady said a refund is down to the disecretion of the manager and cant say if i would get a refund?!?!

Now I am thinking if a product made for skin has given you a rash, there should be no ifs or but's regarding a refund but I am not too clued up as to if the sale of goods act would apply to make up?? When I had the problem with MAC they simply refunded no issue, this lot seem like they will try it on so want to arm myself with knowledge

veryunsure

I would write (or email) to YSL and explain. I have done this with estee lauder and had no problem getting the product replaced. If you want a refund, you are best returning to the store (or writing if it is a long way) and you may get the same. Boots are great to deal with as are John Lewis.

hoxtonbabe

I will go in to the store I purchased it from, thats not a problem (just me being a bit lazy ) however its the "managers desecretion)" comment that has made me ask about my rights as a consumer regarding makeup

unholyangel

I suppose their view may be that there is no fault with the actual product itself. Just unfortunate that you have been allergic to one (or more?) of its ingredients.

I suppose it all depends on whether a)it is a one off and not a common reaction from users - perhaps a little investigation on review websites is called for? and b) how good their customer service is.

I can see how they could argue its not faulty but feel that just on principle, they should refund it.

hoxtonbabe

No, I suppose it isn't faulty, but surely it should be fit for purpose and being that I am allergic to it makes it totally useless to me??

pulliptears

hoxtonbabe wrote: »

No, I suppose it isn't faulty, but surely it should be fit for purpose and being that I am allergic to it makes it totally useless to me??

It is fit for purpose though, its a foundation, it works as a foundation. The fact you are allergic to it is by the by really.

If I were you I wouldn't go in all guns blazing and 'not fit for purpose' I'd be quite meek and polite, point out you are seemingly allergic to it and could you possibly have a refund.

As they cannot sell it again you may not be successful, in which case I'd ebay it and move on.

Gleeful

pulliptears wrote: »

It is fit for purpose though, its a foundation, it works as a foundation. The fact you are allergic to it is by the by really.

If I were you I wouldn't go in all guns blazing and 'not fit for purpose' I'd be quite meek and polite, point out you are seemingly allergic to it and could you possibly have a refund.

As they cannot sell it again you may not be successful, in which case I'd ebay it and move on.

You can't sell used cosmetics on ebay, I've had an auction pulled before for this reason.

dmg24

pulliptears wrote: »

It is fit for purpose though, its a foundation, it works as a foundation. The fact you are allergic to it is by the by really.

If I were you I wouldn't go in all guns blazing and 'not fit for purpose' I'd be quite meek and polite, point out you are seemingly allergic to it and could you possibly have a refund.

As they cannot sell it again you may not be successful, in which case I'd ebay it and move on.

I agree - of course, had the OP gone in and said 'I have sensitive skin, will this be suitable?' and the retailer said it would be fine, the situation would be different.

dmg24

Gleeful wrote: »

You can't sell used cosmetics on ebay, I've had an auction pulled before for this reason.

However, you can sell open but unused cosmetics.

meer53

I had the same problem with some Estee Lauder products, they refunded no problems, i would imagine YSL should do the same. Think you'll need to go back to the place you bought it from though.

hoxtonbabe

pulliptears wrote: »

It is fit for purpose though, its a foundation, it works as a foundation. The fact you are allergic to it is by the by really.

If I were you I wouldn't go in all guns blazing and 'not fit for purpose' I'd be quite meek and polite, point out you are seemingly allergic to it and could you possibly have a refund.

As they cannot sell it again you may not be successful, in which case I'd ebay it and move on.

Surely that defeats the whole object of the need of foundation if the product that is supposed to give you flawless, even skin does the opposite, and that is why most of the make-up companies will give you a refund if the reason is due to an allergic reaction, thats why when the lady said it depends on the manager I thought "huh"

Anyhoo, I took it back and the manager did say "well you have used it now and I cant sell it" so I said "well I can't use it" and she was fine, I also let my toddler son charm her and it worked

When in doubt, use the kids, lol