Plus Net Broadband

helmick

Is it normal policy to be asked to pay a £25 fee to cancel broadband, after being with them for 18 months!?

cajef

This is a BT fee for cancellation if the broadband service is terminated, they charge this to all ISP's in your case Plusnet, most pass this on to the customer to recoup the charge, if you transfer your broadband to another ISP using a MAC there is no fee.

macman

The BT Openreach cease charge has been in place for over two years now, your Plusnet t&c's will show this charge.

jarr

If you join Plusnet I assume you no longer have line rental with BT? If this is the case do you have to pay if you want your BT line back?

steveE2

jarr wrote: »

If you join Plusnet I assume you no longer have line rental with BT? If this is the case do you have to pay if you want your BT line back?

No
Plusnet still use BT lines so no change,only change is billing from Plusnet instead of BT
*Plusnet is BT owned

macman

jarr wrote: »

If you join Plusnet I assume you no longer have line rental with BT? If this is the case do you have to pay if you want your BT line back?

No, you can have Plusnet broadband and still keep your line rental and calls with BT. Plusnet line rental and calls is an optional add on.