Orange change to t&cs - no more calls to 100 countries on second line

tsol

Been with Orange BB 5/6 years - service generally good.

I am on an old £5pm unlimited 8meg BB package plus 1000min unlimited free calls to 100 countries on BB second line, which we have been using alot. (however, to get this I have had to stick with Orange for my mobile contracts minimum £15pm)

Now Orange say due to unifying their packages we are losing free calls to 100 countries down to 30 countries (we do not call any of the 30 countries listed).

In their letter they specifically identify the country we call most often and if we continue to call after 30 June will have to pay 25p min.

I guess not much I can do other than to accept their poxy changes.

I know sometimes people on this forum come up with quite good arguments, so wondered whether anyone had a good one?

Orange's t&cs give them freedom to amend the service offered.

Is there anything I can do - or is it game over (I'm guessing the later)?:(

macman

Change to a decent provider?

auto7audio

hi,

Several years ago I had received a call from Orange to make me pay less and remain on same offer... Several months later I found out they had switched me and I had £180 of phone bill to Latin America by then

It took me several calls to customer service for them to put me back on the 100 countries which they had stopped doing. I did not get the £180, at some point some stupid customer service suggesting meeting me halfway and giving me back half the money, then I did not do much after that; this was over 5 years ago
Since then once a year, I get a call from someone to reduce my bill, and this is always implying changing to 30 countries so I always reject

Today I had a call when the guy from EE mentioned "anyway in January the 100 countries offer is ending"... To that I answered I have not received communication and expect communication (I know they can't change T&Cs without writing to me - and when they do I will spend some time looking at my legal options)
TO BE CONTINUED... I am still on 100 countries and not interested by 30 countries, would be interested to hear more

Orange 100 country offer is the best there was, I had calls from Sky and other providers, no one includes Ecuador the country I call the most

Interested to hear from anyone especially if EE tries to push change of contract unlawfully

Thanks

Buzby

The '100 countries' will not be in your contract - that is a tariff issue, and if you look at this, it says they reserve the right to alter, modify, suspend or cancel with 30 days notice.

History shows that they probably will not advise you formally of the change, but when you query the bill, will credit you the additional amont using this as the mechanism to advise of cancellation and end it.