BMI Baby - Wrong Card Type on Booking - Awaiting Call back

incesticde

Folks,

Booking a little weekend jolly with the boys in Amsterdam with BMIBaby.

Went through the whole process of booking and at the card detail section put my card type as electron and not visa debit.

Clicked on OK and eventually got a there has been a technical problem with your booking, please give us contact details so our customer service team can phone you shortly, to which I did. I have a case number

It has been over three hours since then and no phone call, I'm quite anxious to put this matter to bed and get the holiday booked (been messed about by people saying yeah we want to come, haven't got the money give it you in a month, sorry mate not got the money (or indeed the common decency to let you know without you chasing me up... i digress)).

Phoned my bank and no cash has gone from my account or has been authorised (to be expected if card type is wrong), should I just bide my time until bmi baby phone me or shall I just book it again?

(Obviously don't want to be charged twice).

Any thoughts people?

Thanks

dmg24

Dare I suggest something really novel? Call them!

incesticde

dmg24 wrote: »

Dare I suggest something really novel? Call them!

<snip>
0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more)
open 0800 - 2100 daily

For complaints regarding our premium rate number please call 0844 2450055 and select option 3 on the menu. Please note that booking requests, general enquiries or complaints will not be handled on this line. This policy will be strictly adhered to.

<>

Would you?

Toe-Jam

try 01332648181

cactusdust

incesticde wrote: »

<snip>
0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more)
open 0800 - 2100 daily

For complaints regarding our premium rate number please call 0844 2450055 and select option 3 on the menu. Please note that booking requests, general enquiries or complaints will not be handled on this line. This policy will be strictly adhered to.

<>

Would you?

The irony: For complaints about the premium rate number phone the premium rate number. Brilliant!

undiefactory

I thought I should share that I selected Visa Electron as payment method on BMI Baby when I was really using a Visa Debit card just to see what would happen.

First came a warning message to say the card type did not match ... I clicked ok, and didn't change the payment card type and then selected process payment option again and this processed fine with no card charges.

I feel so good inside to have avoided their scandalous £18 card fee. It doesn't seemed to have worked well for OP so maybe proceed with caution, but maybe worth a try to avoid the fee.