British Gas billing is wrong energysmart

savemoney

I noticed past few months my bills have been slightly wrong

In January I got £47.62 credit for essential tariff instead of £50

For gas and electric on 13th month for energysmart I got £19.05 credit for each fuel rather than £20 discount

http://www.uswitch.com/gas-electricity/directory/british-gas/onlinesaver-dual-fuel-with-energysmart/



I let these go for now, but just got billed today for gas/electric and they haven't pass forward the correct credit/debt from previous months correctly

Gas bill 26/3 £111.88 in debt brought forward
gas bill 29/4 £115.45 debt brought forward

Electric 2/4 £165.67 credit brought forward
Electric 29/4 £162.31 credit brought forward

I gave them regularly meter readings on 25th of each month but this month a discrepancy in dates

There bills are horrible to even work out I appear to be on 3 different tiers for electric gas is fine


example electric

You gave us your meter reading
First 47 kWh x 15.853p = £7.45
Next 12 kWh x 15.853p = £1.90
Third243 kWh x 8.178 = £19.87

I worked out I am £11.71 (2.88= 2x 95p + £3.57 + 3.36) out I know it dont sound much but I just want bills to be right and an proactive in supplying meter readings

molerat

The credits are exclusive of VAT, add 5% and they are correct.

savemoney

Thanks

That does take into account the wrong credit/debt from previous billings

also these are credits in each case 2 x £20, 1x £50 winter rebate, why would they incur vat when it should take it off the bill, the bills are confusing and also you cant work it out on electric

First 59 kWh x 14.412p = £8.50
Next 15 kWh x 14.412p = £2.16
Third15 kWh x 14.412p = £33.75

That was december bill


Just noticed I am paying more for energy yet they never informed me that they charge more, I only heard they keep prices on hold until April 2011

Latest bill
You gave us your meter reading
First 47 kWh x 15.853p = £7.45
Next 12 kWh x 15.853p = £1.90
Third243 kWh x 8.178p = £19.87

JSR

I also see some cases with the the First/Next/Next phenomenon! Actually their bills are riddled with errors. I've emailed them about it but they don't seem to understand. The good news is, at least in my case, I believe the final calculated totals are all correct. They should get their act together. Utility tariffs are complicated enough as it is without them throwing duff information into the mix.

Here's a starter for ten (this error is also on the PDF bill):

eurmalian

Hi there

With the price rise, you've answered your own question. You said you'd heard that prices were being kept on hold until April 1st. That point passed a couple of months ago and your prices stopped being on hold (and therefore went up) then.

As for the ammount brought forward from each bill, the ammount carried forward to bill two should be the final total (either of debt or credit) from bill one, not the ammount brought forward to bill one. Credit or debit brought forward is basically a way of saying 'this was your balance after the last bill'.

JSR: I'm not sure what's happened there. It's been a long time since I've worked with bills so I can't tell if there's any explanation (other than the obvious 'ooops') for that I'm afraid...

JSR

eurmalian wrote: »

JSR: I'm not sure what's happened there. It's been a long time since I've worked with bills so I can't tell if there's any explanation (other than the obvious 'ooops') for that I'm afraid...

Sorry, should have said. The problem is that I have an imperial meter for gas. The final total on the right (222.3 kW/h) is correct for 7 imperial units so I'm being charged the right amount but you couldn't work that out from the bill! The PDF bill also says "7 kW/h" for gas in one place!! British Gas billing is a bit of a shambles, TBH.

savemoney

This is what I got last month

02 Apr 11 - 25 Apr 11




Now this months

savemoney

As you can see in last picture the balance brought forward from previous months is £162.32 rather than £165.67

savemoney

BG never informed me of any price rise, I only heard that prices were on hold that neither states they will be a price rise or not although it seems unlikely give other rises in prices on most of the other suppliers, surely BG are suppose to inform you

I dont understand you last part if its brought forward from a previous bill a debt or credit surely that would tally with the new bill

The bills are confusing and I dont know why I am being billed 3 different levels

eurmalian wrote: »

Hi there

With the price rise, you've answered your own question. You said you'd heard that prices were being kept on hold until April 1st. That point passed a couple of months ago and your prices stopped being on hold (and therefore went up) then.

As for the ammount brought forward from each bill, the ammount carried forward to bill two should be the final total (either of debt or credit) from bill one, not the ammount brought forward to bill one. Credit or debit brought forward is basically a way of saying 'this was your balance after the last bill'.

JSR: I'm not sure what's happened there. It's been a long time since I've worked with bills so I can't tell if there's any explanation (other than the obvious 'ooops') for that I'm afraid...

eurmalian

The screenshot of the bill that you've provided there shows the start of that bill being an estimated meter reading on the 29th of April. Was the previous one billing you up to an actual meter reading a day or two before that (somewhere from the 25th to the 28th) by any chance? It's looking like they've taken the actual read, billed you and then entered an estimated read a few days after and used that as the start point for the second bill...

The bit that was confusing you from my post was me mis-understanding you because you'd called all of the balances 'debt brought forward' or 'credit brought forward' in your first post, so I thought you were comparing the brought forward ammount from one bill to the brought forward ammount on the second. Don't worry about it, it was my misunderstanding.

savemoney

I am glad you raised that yes it states estimate I always send them my meter readings on 25th of each month. I occasionally get an email to say to do it and they leave a few days lee way. I think your right about that, I dont know why they just cant take the meter reading I have on 25th April rather than estimate it on 29th.