Santander!

Jackie47

:mad:

I only want to transfer some savings from my current account with HSBC to my E-saver. 3 times Santander have sent me the direct debit mandate. 19th May they tell me that it's set up and I can transfer. 23rd May they tell me it isn't and here's another direct debit mandate form to fill in!

Just got off the phone - after jumping through numerous hoops - to be told it hasn't been set up and I need to go through to HSBC to set it up!

So it seems like they don't want my money. Looks like they don't want my business either, time to look elsewhere methinks!!

Jckie

fluffnutter

Vote with your feet - they do indeed have a very bad rep at the moment.

zax47

Tranferring money between banks/accounts is pretty simple nowadays. Santander are correct (on this occasion)You need to originate it from the SENDING bank, not the receiving one!

Surely you just create it as a payment from your HSBC account to your eSaver account. What's Direct Debit got to do with it? Do you want to set up a regular scheduled payment between the two, or a more ad-hoc one-off arrangement?

I have a Nationwide account and a Santander eSaver. If I want to transfer between them, I go online with the sending bank, create the payment, send it, done. With the "faster payments" system it appears almost instantly. Once the details of the receiving account are put in the first time then it just appears on the list of possible payees on my "make a payment" section of on-line banking. Prior to on-line banking I'd just ring the sending bank up and do it. Not sure just what you're mucking about at with Direct Debit forms?

martinthebandit

zax47 wrote: »

...........blah blah blah ............. Not sure just what you're mucking about at with Direct Debit forms?

This is just a wild guess, but possibly she would like to be able to get the money back out again from them? :cool:

zax47

martinthebandit wrote: »

This is just a wild guess, but possibly she would like to be able to get the money back out again from them? :cool:

So you do a payment to the HSBC from the Santander account! !!!!!!! That's exactly what I do, no need for Direct Debit mucking about. Make a payment one way, then make another the other way if you want it back out - it ain't rocket science. Either way my point is that you do it from the bank MAKING the payment, not the one receiving it.

alanrp123

I have had a similar problem with trying to pay my credit card in full, my balance is about £6.00, and they will not take the payment, or set up a direct debit!!.

martinthebandit

alanrp123 wrote: »

I have had a similar problem with trying to pay my credit card in full, my balance is about £6.00, and they will not take the payment, or set up a direct debit!!.

Don't worry I am sure zax47 will be along shortly to explain how its all you (the customers) fault

flashg67

martinthebandit wrote: »

Don't worry I am sure zax47 will be along shortly to explain how its all you (the customers) fault

But zax47 is right - what is so hard to grasp here - the sending bank initiates the payment to the receiving bank - is there only zax & me who can't understand why a direct debit would be needed?:)

martinthebandit

flashg67 wrote: »

But zax47 is right - what is so hard to grasp here - the sending bank initiates the payment to the receiving bank - is there only zax & me who can't understand why a direct debit would be needed?:)

If santander won't set up a direct debit from there online saver account how are you going to get your money back out of it?

catieeb06

Um... it's a savings account. You can't set up a DD from a savings account.

Set up a standing order from your HSBC account.

martinthebandit

catieeb06 wrote: »

Um... it's a savings account. You can't set up a DD from a savings account.

Set up a standing order from your HSBC account.

and that would help get money out of the santander account, how?