DLA processing times...

luminated

MrsManda wrote: »

This may be a stupid question so I apologise in advance but are you sure you're speaking to the right department?

I sent my ESA medical assessment back early May and got worried I hadn't heard from them so called the number on the letter which came with the application. I got transferred to the DWP ESA helpline so looked at my record and said they'd definitely not received it. I wibbled a bit as if the letter had said if they don't receive it by the 15th June they'd stop the application. So the person I was speaking to said she'd ask the benefits centre which deals with claims from my area to call me in case it'd be sent there and no one had logged it.

The benefits delivery centre called me a few hours later to say that they don't have it but often it gets sent straight to ATOS rather than being logged so I was given an 0800 number to call them. Someone at ATOS answered, said yes they definitely received it on the 12th May and it was been assessed. Panic over.

I know the DLA process is different but is it possible that something similar has happened with your form?
I hope you find out soon, I waited ~4 months for my DLA, it was backdated but nerve wracking waiting.

Thanks for sharing your experiences - most helpful:T

skater_kat

phoned today to check progress. form received in post room may 17th. DWP now can't find it as 'it hasn't arrived at the right team' (READ: They've lost it)

!!!!!!!!!

I have to re-send everything again.

rogerblack

skater_kat wrote: »

phoned today to check progress. form received in post room may 17th. DWP now can't find it as 'it hasn't arrived at the right team' (READ: They've lost it)

!!!!!!!!!

I have to re-send everything again.

I sent a request for reconsideration of my denial of DLA back in april.
They phoned me up in late May saying they'd lost it - though they had records it'd got to them.
Copy _everything_.
Always get delivery confirmation.
Call them saying you're sending a letter.
Chase up after 10 days or so to see if they've got it.