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02 downgrade issues
Comments
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coolesticeking wrote: »Contact O2 in writing and explain your situation:
Telefonica UK Limited Correspondence Department
PO Box 202
Houghton Regis
LU6 9AG
I did this and they as a gesture of good will dropped my tariff down by £15 a month and was a huge help.
Thanks for your reply. Much appreciated. Thank you0 -
Have you tried to downgrade via the online chat, they are less strict (and competent) on that. I downgraded 3 times, the last 2 were twice in the same month from O2 300 all the way down to O2 50 via the chat. They didn't allow when I called them up.0
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