O2 Online PAYG - warning

districtline

If you are considering signing up to O2's online PAYG service please be aware that you are agreeing that any telephone communications you have with O2 must be made via an 090 number at a cost of 50-80 pence a minute. I have lost my telephone and have met a wall of resistance to my attempts to speak to a person on a non 090 number. O2 advise me that agreed to this requirement - all I remember doing was buying a sim for £4.99 from an O2 shop

Paul_Varjak

I suggest you contact them via one of the other methods listed in the conditions of service:


1. Notices given to Us under this Contract may be given by email (in which case effective service of the notice shall only occur upon actual receipt by Us of the notice) or in writing to the following address:

1.

O2 Customer Care

By Email: mycare@O2.co.uk or any alternative address which We notify to You at any time.

If you have a specific complaint, please email complaints@O2mail.co.uk.

If you have been subject to any abuse while using https://www.O2.co.uk services, please email: abuse@o2mail.co.uk.

By Phone:

Contract: 0906 3025151 or short code 5151 charged at 50p per minute.
Pre-Pay: 0906 3024445 or short code 4445 charged at 50p per minute

By Mail:
Fyrish House, Dail Nan Rocas, Alness Industrial Estate, Alness IV17 0PH.

bribrian

I phoned 0800005005 (customer services) earlier to get my wife's phone set up for wap & was told that I had been put through to the contract dept & tried to give me a 0870 number but I argued that I had phoned the customer services number & they eventually put me through to PAYG..
Must be new company policy - give free sims & then milk the bu**ers dry!!!

Browntoa

got this from last year

"
From the 17th September 2004 O2 will be introducing a new national rate number 0870 600 3009 for Online customers to contact us by. This number will eventually replace the existing 0906 302 5151 Premium Rate Number which has been a source of complaint from this group of customers. The short code 5151 which is also a premium number will eventually be changed to match the cost of the new number

"

boatman

Go to https://www.saynoto0870.com and try the numbers listed under O2, lots of them!

barjam_2

browntoa,, a question on behalf of a friend she is about to buy a nec 616 not sure if its a nec 616v which is on 3 i advised her against it as she dont spend a lot on payg her husband suggested getting it unlocked so i said i would look around but i cant find anythin can it be done with a code without a cable many thanks in advance

Browntoa

these can be unlocked by cable now, you would need to send or take it to a shop that can do it

it is also possible with a modified usb cable and some free software from a forum , www.spunlock.com