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tv purchase quandary.
Comments
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People do use it. But not everyone is sucessful. Ill assume you 'used it' over a year ago? As many retailers are not falling for the SOGA act anymore.
Im not arguing, the SOGA act is there for all to read and understand, but ill repeat - its NOT an all ecompassing 6 year guarantee
In fact I was rebuffed by the retailer (Curries) but called in Consumer Advice. They had it sorted in my favour within 24 hours on two occasions.
I'm not saying that SOGA will win on every occasion but in my experience it seems to be wise to go down that avenue if you have a product which could conceiveably be expected to give ten years trouble free service and breaks down after 3-5 years.
It could well be that I'll lose on my next try, if I'm unlucky enough to have to, but I never expect anything when I'm giving something my best shot.0 -
People do use it. But not everyone is sucessful. Ill assume you 'used it' over a year ago? As many retailers are not falling for the SOGA act anymore.
Im not arguing, the SOGA act is there for all to read and understand, but ill repeat - its NOT an all ecompassing 6 year guarantee
It depends on a number of things, but in general it applies to most items over £100 that should be expected to last far longer. Often sales staff don't know about it, but you can bet your bottom dollar that managers do.
It usually works on a sliding scale depending on the price, and how long the item should resonably be expected to last. There are examples where the sliding scale doesn't apply. For example Sony will replace the PS3 like for like with a refurbished unit for £130.0 -
In fact I was rebuffed by the retailer (Curries) but called in Consumer Advice. They had it sorted in my favour within 24 hours on two occasions.
I'm not saying that SOGA will win on every occasion but in my experience it seems to be wise to go down that avenue if you have a product which could conceiveably be expected to give ten years trouble free service and breaks down after 3-5 years.
It could well be that I'll lose on my next try, if I'm unlucky enough to have to, but I never expect anything when I'm giving something my best shot.
Absolutely - and respect for doing that
Im not saying dont try for it (that would be silly
), im simply saying that in the eyes of the law its NOT written in stone. :idea:0 -
It depends on a number of things, but in general it applies to most items over £100 that should be expected to last far longer. Often sales staff don't know about it, but you can bet your bottom dollar that managers do.
It usually works on a sliding scale depending on the price, and how long the item should resonably be expected to last. There are examples where the sliding scale doesn't apply. For example Sony will replace the PS3 like for like with a refurbished unit for £130.
If you have a link that states in the law that its 'most items over 100 quid' id be most happy:idea:0 -
If you have a link that states in the law that its 'most items over 100 quid' id be most happy
No I don't have a link. But in my line of business it's one of the things that you need to know.
I don't know if the £100 is written down, but it is often used as a rough guide, but would probably be different for different items. For example if a kettle cost £10 it would not reasonable be expected to last for many years. But one costing £95 would be expected to last far longer than 12 months.0 -
No I don't have a link. But in my line of business it's one of the things that you need to know.
I don't know if the £100 is written down, but it is often used as a rough guide, but would probably be different for different items. For example if a kettle cost £10 it would not reasonable be expected to last for many years. But one costing £95 would be expected to last far longer than 12 months.
Agreed morally
However, if we were to take that to court, its clearly a very grey area.:idea:0 -
Absolutely - and respect for doing that
Im not saying dont try for it (that would be silly), im simply saying that in the eyes of the law its NOT written in stone.
In my experience it's the opinion of the Consumer Advice counsellor which matters. If they agree with you then you'll get repair/replacement. There is a massive grey area though and if you were to try it with a 9 year old telly I'd say you'd get nowhere.0 -
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Back to the OP then - a cheap tv is highly likely to fail between 3-5 years:idea:0
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