Update your pets microchip details in June for free (petlog)

horse76

Thanks for this. I've got a change of address I need to update, just couldn't decide on the standard change fee or the petlog premium service prior to noticing this thread. I think I'll just go for the free change of details as I doubt we will move again.

I just hope I can get it to work online as it seems to be an online only offer, and knowing my luck it won't.

*confused*

Many thanks OP, just spotted this and luckily had the Petlog details stuck on the fridge to remind me to change Ruby's address - since I moved over a year ago

All done now :T

squashynose

Mupette wrote: »

just looked at this site as perry is still registered at our old address, it's not the company he is registered with, his is identichip, and as i dont have a login password i cant change it even if it is £6.

been trying to change password on it but seems that page doesnt work :mad:

It isn't a password you create, it's one you get given on your microchip certificate. It's to prove you had the dog microchipped, and didn't just find it and are trying to change details.

If you don't have the original certificate, I'd call the company and they should be able to prove you're you with other details, like the address the microchip is currently registered to.

squashynose

nitaloztom wrote: »

Hi,
I don't know if anyone can help me with this but i've just checked my details on the petlog site and they have my dog down as a crossbreed, she isn't a crossbreed.
I had her chipped at the PDSA and recently changed my address, this is why i checked as i was told they wouldn't notify me that they had done it, and they haven't, so to be sure she was now registered here i looked.
Thing is , you can change some details but not the breed
Do you think if i emailed them they would do it?
She isn't down as a crossbreed at the PDSA so i don't know why she is on there....or do they class any dog that doesn't have the pedigree papers as a crossbreed?
TIA

It's not lack of papers, it's just a mistake. One of mine has the sex missing! She is quite definitely a !!!!!, but they failed to type that in when processing the paperwork

jetta_wales

Thanks for the link, it's a great reminder too as well as a great money saver.

nitaloztom

squashynose wrote: »

It's not lack of papers, it's just a mistake. One of mine has the sex missing! She is quite definitely a !!!!!, but they failed to type that in when processing the paperwork

Oh you've just reminded me to ring them, what with recently moving it slipped my mind

collywollys

Can anyone help please i can't find my petlog id. I don't seem to have it written anywhere. How can i find out what it is??? Without ringing petlog as it states there will be a charge for this.

Mupette

squashynose wrote: »

It isn't a password you create, it's one you get given on your microchip certificate. It's to prove you had the dog microchipped, and didn't just find it and are trying to change details.

If you don't have the original certificate, I'd call the company and they should be able to prove you're you with other details, like the address the microchip is currently registered to.

I do have the certificate in front of me... and nothing works, email doesn't work either with this company, looks like I'll have to call them

squashynose

collywollys wrote: »

Can anyone help please i can't find my petlog id. I don't seem to have it written anywhere. How can i find out what it is??? Without ringing petlog as it states there will be a charge for this.

If you have the petlog paperwork in front of you, it should have the microchip number on it, as well as the petlog ID number. But if you've changed any details already, since receiving the paperwork, the ID number has probably changed. I emailed them, providing microchip number, animal name and the registered address, and they gave me the new ID.

I don't know why you should be charged to call them :huh:

squashynose

Mupette wrote: »

I do have the certificate in front of me... and nothing works, email doesn't work either with this company, looks like I'll have to call them

Does your certificate even have a Web Security Password printed on it? On mine, it's on the same line as the microchip number, under IMPORTANT INFORMATION.

I've just received my new certificate since changing my address, and the password has changed. Are you looking at the most recent certificate or an old one?

lol you might have called them by now