Technika tv ....helppppppp

margaretw_2

i bought a 32 inch technika 16 weeks ago
it died today

cant find reciept :eek:

customer services said to take it in to the store

i have all the packaging ect

saw manager...short and sharp

''no reciept '' no fix'''

is there anything i can do

Many thanks

KillerWatt

Don't hold me to this, but I'd say that unless you can prove you have purchased it from tesco thn you are screwed for getting them to acknowledge their obligation to the customer (which is fair enough at the end of the day).

If you can't find the receipt, I'd say contact the manufacturer as they will know where & when it was sold.

1984ReturnsForReal_2

KillerWatt wrote: »

Don't hold me to this, but I'd say that unless you can prove you have purchased it from tesco thn you are screwed for getting them to acknowledge their obligation to the customer (which is fair enough at the end of the day).

If you can't find the receipt, I'd say contact the manufacturer as they will know where & when it was sold.

Subject Access Request

KillerWatt

1984ReturnsForReal wrote: »

Subject Access Request

Won't prove jack s**t if the OP paid in cash, and why should the OP pay for a service when the manufacturer can honour the warranty?

djohn2002uk

KillerWatt wrote: »

Don't hold me to this, but I'd say that unless you can prove you have purchased it from tesco thn you are screwed for getting them to acknowledge their obligation to the customer (which is fair enough at the end of the day).

I wont hold you to it but it is rubbish because only Tesco sell the Technica brand. You need to ring CS again and report what the manager told you.

macman

The manager needs retraining. You don't need a receipt, you need proof of purchase. A bank or credit card statement should suffice. If you bought it for cash, then you're stuffed.
Actually, you should be grateful it's expired while still under warranty, most Technika's seem to die at 13 months. If you are offered your money back instead of a replacement, take it and buy a proper brand.

scotsbob

macman wrote: »

most Technika's seem to die at 13 months.

Interesting, where does this 13 month figure come from? Do you have a reference or is it just an unsubstantiated slur?

marvin

scotsbob wrote: »

Interesting, where does this 13 month figure come from? Do you have a reference or is it just an unsubstantiated slur?

Probably based on bitter experience

Technika as others have stated is Tescos own brand so can't have been bought anywhere else it is simply a case of proving when and with modern technology Tesco would be able to track down the purchase. It is a TV it has a serial number they can track it it also needs them to submit a form to the TV Licence bods detailing what you bought and when they are just being lazy and not wanting to help their customer.

I have never been happy with any technika product I have bought so now avoid like the plague although I have always found the Tesco customer service people who deal with me to be very helpful, are you listening Mr Sainsbury and Mrs ASDA!

keith1950

The manufacter would only know when and where it was sold if the OP had filled in and sent off the warranty card when they purchased it.
Without any proof of purchase ( reciept or credit/debit card print out from bank ) then how are Tesco to know that the OP hasn't bought it secondhand.
As marvin says , a bit of tracking down via tv licence people may help unless it was bought for cash with a false address to avoid getting caught without a licence.
It should be possible to find some proof of purchase .
The reference to the tv's breaking down at 13th month is just a generalism. I used to repair tv's and it was surprising how often the cheaper makes would break down in months 13/14/15/16. You get what you pay for and these own brand tv's are usually built down to a very tight budget and personally I wouldn't touch them - but you can be lucky and occassionally get one that lasts.

macman

scotsbob wrote: »

Interesting, where does this 13 month figure come from? Do you have a reference or is it just an unsubstantiated slur?

Completely unsubtantiated of course, maybe I should have said 'shortly after the warranty expires'. However plenty of reports on here of Technika's expiring during their second year. Tesco do seem to recognise this and have often replaced them, despite being out of warranty.
Parts never seem to be obtainable, as they are just rebadged job-lots.

davemurgatroyd

I wont hold you to it but it is rubbish because only Tesco sell the Technica brand. You need to ring CS again and report what the manager told you.

Not quite true - although it is supposedly Tesco's own brand there are a couple of outlets on Amazon selling what are described as "new" Technika TVs. Go figure.