Is Santander customer service improving ?

gordon_k

Can't comment on any improvement, since I've only opened my first Santander account within the last couple of months - after checking "Top Savings Accounts" on MSE - so I've no experience of what it was like before.

I can however say that security-wise it has been a complete dogs dinner. Two months and counting, still no internet banking, still no phone banking. And the additional worry that, if the majority of the security info is not being sent out to me, then who is it being sent to?

Customer service folk friendly enough - but unable, you sense, to deal with a deeply flawed system. "Yes, I'm sorry, we have a lot of changes going on at the moment." / "Yes, I've already spoken to someone today who's been having the same problem" etc. Don't envy them their jobs, but from my end it just feels like Franz Kafka's Groundhog Day.

I mean, if this is them improved, ermm... just how bad were things last year?

Reckon MSE needs a big flashing red nose warning next to any mention of Santander. The marginally higher interest rate just ain't been worth it.