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Orange keep giving out charges
Orange have peed me off so much - I had my plan with them for years before and upgraded in jan. I asked for the contract to be for one year (they put me down for 2 years), i asked for cross net minutes, they put me down for orange and orange mins. Was hacked off when i received this in writing with my bill the first month! i tried phoning, was on the phone for 15 mins with no answer, so i emailed them saying this. They then phoned and left a message saying they cant do this over an email and can i phone them back, (what a suprise, another 15 mins, no answer). i just gave up at this point, i do other things in my life.... cant keep concentrating on phone contract. They were happy for me to pay when the bill comes through - i dont do dd. They didnt ask me if i wanted to do this. However i just logged on today, and out of the blue they have started charging me 4 pound non direct debit fee. Can they do this?!!?
Tbh i really want to get out of this contract - well lower it alot! Am i in my means to write a letter explainin all this? Can i justify that i only want to be contacted in writing?
Tbh i really want to get out of this contract - well lower it alot! Am i in my means to write a letter explainin all this? Can i justify that i only want to be contacted in writing?
Saving for a house :T
Will question every purchase I make!
:j
Will question every purchase I make!
:j
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Comments
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You asked or they agreed to this? Was a new handset involved? If so, it's a negotiation process, not that they have to do everything you ask for.Orange have peed me off so much - I had my plan with them for years before and upgraded in jan. I asked for the contract to be for one year (they put me down for 2 years), i asked for cross net minutes, they put me down for orange and orange mins.
Yes, they can.i just logged on today, and out of the blue they have started charging me 4 pound non direct debit fee. Can they do this?!!?Tbh i really want to get out of this contract - well lower it alot! Am i in my means to write a letter explainin all this? Can i justify that i only want to be contacted in writing?
Surely you can complain in writing and they will reply in writing.
how to make a complaint
If they agreed to what you asked for, demand the record of the call to be reviewed.0
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