Expensive solution - BT Broadband

macman

True, but is the faceplate not an integral part of the NTE5?

grumbler

I don't know for sure, but you cannot touch the main part that definitely is their responsibility. Based on this I am inclined to think that the cover is not an 'integral' part.

iniltous

grumbler wrote: »

I don't know for sure, but you cannot touch the main part that definitely is their responsibility. Based on this I am inclined to think that the cover is not an 'integral' part.

I remember someone posting on here or another forum that its no longer the case that you cannot touch BT's master socket yourself ( NTE5 or older master type sockets), this was supposedly told to the poster by BT (retail presumably as consumers cannot speak to OR)....a look at BT/Openreach site makes no mention of this either way.
On a NTE5 the consumer panel is obviously 'part' of the socket but as this is where any extension wiring should be connected, its just an easy way to have a demarction point between what OR are responsible for and what the end user is responsible for, although its possible for a NTE5 to deliver dialtone in the test port, but when the consumer panel reconnected without any extension wiring connected to be ' no dialtone' its very rare...if this is the problem then its safer to leave your phone,filter/router or whatever plugged into the test socket, rather than risking being charged by reporting it as a fault..
If you have a non NTE5 master socket you realy are in a grey area, say for example someone buys a decorative panel for the socket and messes up the wiring, or the connection is left in poor state giving rise to problems, BT/OR are called out, and fix/ terminate properly, should they charge or not charge for the call out ?

grumbler

I don't know what you call a 'consumer panel', but in my socket the external wires are connected to the main part fixed to the wall. Any faceplate plugs into the main part and gets fixed with two screws. The faceplate also has connectors for connecting wires for extra home sockets if needed.

iniltous

grumbler wrote: »

I don't know what you call a 'consumer panel', but in my socket the external wires are connected to the main part fixed to the wall. Any faceplate plugs into the main part and gets fixed with two screws. The faceplate also has connectors for connecting wires for extra home sockets if needed.

An NTE5 type master socket has a split facplate, its in two parts, the lower section is detechable when you remove the two screws, the top part is part of the socket moulding and stays on the wall, when this bottom part is removed on the right had side is exposed another phone socket (the test port)...this is where any testing should be done from, ...if you have a phone book, there is a section on this, about page 5 or 6 (early part of the book anyway), but I think what you are calling the 'face plate' is the consumer panel, its the part any extension wiring should be connected to, and is disconnected from the line back to the exchange when the panel is removed from the socket....all sockets have a facing plate, only NTE have consumer panels.

michaelgn

michaelgn wrote: »

Thank you for your reply - I will let you know how I get on

Hi
I rang BT again and explained that the NTE5 was as far as I was concerned BT were responsible for this equipment
The contact agreed and said that an engineer would attend free of charge to fit the piece of equipment that they had sent
The engineer arrived and concluded that the equipment was of no use
as this would not solve the problem as there was another fault that he proceeded to rectify.
I now have BT broadband that works
On reflection, the service that I received from BT was, to say the least
a good example of poor, unhelpful and shoddy practice. The prices quoted to me by three different BT employees goes to show just how poor the training must be. I am, like the majority of people appalled that a renowned company such as BT has such disregard for the welfare of its customers.
By the way, the BT representative who offered to look into my problem
never got in touch, surprise ,surprise!!

macman

Result!
So please enlighten us-what was the fault?
And was this chargeable?

michaelgn

macman wrote: »

Result!
So please enlighten us-what was the fault?
And was this chargeable?

Hi
The fault was with BT [no explanation]
No charges

Thanks for your advice