Returning - Dell Laptop - Inspiron 6400

addictive_saver

Hi,

As most of you will agree that one cannot avoid having problems with Dell Laptops...

I bought Inspiron 6400 in July 2006 and paid using my Credit card.

I have been going through many problems with it :

1. I had a problem with my Sound-card with lots of problems with Mic.
Got the motherboard replaced
2. DVD RW drive was not able to read CDs/DVDs
Got the drive replaced
Now the latest problem is again with the DVD RW drive...:mad:

I did lot of research and found that Dell laptops come with lots of 'in-built' problems..

Can I think of returning this laptop and claim full refund as I am still in Warranty period and already have had many problems..

Any thoughts??

Regards,
addictive_saver

everythingblogcast

Yes you can under the saes of goods act, if the product is not up to standard, you have to contact the company and can get a full refund of purhase price plus any damages ie for take the day off work for the pickup and dropoff to happen.

DellCA

Hello,

I came across your post and I am sorry to hear you have had technical difficulties with your Inspiron 6400. Please e-mail me at Customer_Advocate@dell.com with “Kathryn” in the subject line. Include your Service tag number and any details of the situation. I would be happy to look into this for you and provide some assistance.

Thank you

Kathryn
Dell Customer Advocate
Customer_Advocate@dell.com

nickmack

addictive_saver wrote:

I did lot of research and found that Dell laptops come with lots of 'in-built' problems..

Sounds like you've just been unlucky. Generally my experience (and other people I know in the IT industry) has been good with Dell laptops. They would certainly be closer to the top of my list than the bottom when getting a new laptop.

Valley_Bluenose

Sorry to hear of your problems. I'm sure that DellCA (Kathryn) will be able to help you.

Nice to see Dell take an active part on this board too. Well done Kathryn.

Fester_2

Had the same laptop since September.
No problems at all.
Very pleased with laptop and Dell service.

I guess there is always the exception.
Looks like they are going to provide help though.
Hope they sort you out.

harvey1964

DellCA wrote:

Hello,

I came across your post and I am sorry to hear you have had technical difficulties with your Inspiron 6400. Please e-mail me at Customer_Advocate@dell.com with “Kathryn” in the subject line. Include your Service tag number and any details of the situation. I would be happy to look into this for you and provide some assistance.

Thank you

Kathryn
Dell Customer Advocate
Customer_Advocate@dell.com

where would i get the service tag number is it on the laptop itself ?

albertross_2

It's on a sticker on the bottom, and also in the bios settings

Avoriaz

I think you have just been unlucky.

I have used Dell laptops for years. Their reliability is above industry average and their customer service is quite good. Friends who use them privately or at work generally speak highly of them.

I would not hesitate to buy another Dell, though I would recommend their 3 year on site warranty for peace of mind. They are at least as good in terms of value for money as anything else, and better than most.

I have no affiliation of any kind with Dell.

Honest.:D

pennineman

You've been unlucky I think. I've had a Dell Inspiron 8200 for four years now and it just goes on and on.

mobfant

We've got a Dell at home as the family PC, I have a Dell laptop and I've just ordered another laptop for my Dad. The only issue I have with them is the volume of rubbish software pre-installed. It takes ages to get rid of it all.

Great to see the Customer Advocate on here, even if I'm not sure exactly what she does.