Ryanair Specials for August from £12 o/w

Doc_N

sirbrainy wrote: »

You don't seem to know that you could have gone to the nearest hotel and stayed there, eating & drinking & getting your clothes cleaned etc...at Ryanair's cost :D:D:D:D

EU Regulation 261/2004 gives all sorts of rights against airlines in the event of cancellation and delay - including the above.

The problem's not with the regulation, though - it's with getting Ryanair to comply with it.

Here's a classic example of Ryanair trying to fob off valid claims:

Ryanair does not provide monetary compensation, pursuant under Article 7 of EU Regulation 261/2004 for flights that are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). As per the regulation such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety problems and strikes that affect the operation of an operating air carrier.

http://www.ryanair.com/en/questions/what-happens-if-my-flight-is-cancelled-by-ryanair

The answer is to hound them until they do comply, although they'll try to use 'extraordinary circumstances' to avoid paying if they possibly can.

ailey

sirbrainy wrote: »

You don't seem to know that you could have gone to the nearest hotel and stayed there, eating & drinking & getting your clothes cleaned etc...at Ryanair's cost :D:D:D:D

We did ask at the desk about a hotel and they refused. How would you eventually get them to refund the money you paid out for hotel and food? It would have been better if we could have stayed overnight and then made alternative arrangements for flights the next day. At least we would have been rested for a longer journey. We did ask them to pay, after we returned home, for the little food we ate on the longer journey but they refused that also. You would need to print out information from the Aircraft Charter or whatever it's called and carry it with you so you could quote their responsibilities but they possibly would not heed that either.

ailey

sirbrainy wrote: »

You don't seem to know that you could have gone to the nearest hotel and stayed there, eating & drinking & getting your clothes cleaned etc...at Ryanair's cost :D:D:D:D

Doc_N wrote: »

EU Regulation 261/2004 gives all sorts of rights against airlines in the event of cancellation and delay - including the above.

The problem's not with the regulation, though - it's with getting Ryanair to comply with it.

Here's a classic example of Ryanair trying to fob off valid claims:

Ryanair does not provide monetary compensation, pursuant under Article 7 of EU Regulation 261/2004 for flights that are delayed or cancelled for reasons beyond Ryanair's control (extraordinary circumstances). As per the regulation such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety problems and strikes that affect the operation of an operating air carrier.

http://www.ryanair.com/en/questions/what-happens-if-my-flight-is-cancelled-by-ryanair

The answer is to hound them until they do comply, although they'll try to use 'extraordinary circumstances' to avoid paying if they possibly can.

The letter we asked them to provide at the desk said 'due to technical difficulties' but they would still offer nothing. Just left high and dry.