EDF bill rip-off

zagfles

moonrakerz wrote: »

Why is this a "rip-off" ?

If you don't like their estimate - query it !

Yes. I tried to but they closed early like I said. Just wondered if they'd done this to anyone else.

mitch161

zagfles call them tomorrow morning and just inform them that weather was cold and snowy in winter, and hott in spring

tell them usage should be higher in feb/march and lower in april may.

tell them unless they can show ACTUAL factual meter readings they need to base their estimates on averages or on weather conditions.

just stick to that and they will have to re arrange the payments.

if they start saying you used more in april/may.. they will continue using these fake and false estimates to use as a base average. then in winter when usage actually does increase they will add more onto the bill.

get it right now or it will continue snowballing on forever,

remember you pay to use a service. their inability to get accurate meter readings is THEIR fault. they should be inventing the time machine not you,
think like this and you will get the result you want.

they should not be making judgments without facts.
get the name of the operator you speak to and make sure at one point of the phonecall that you request to speak to the team leader.

most operators dont want to look silly by causing stress to their boss so some will make adjustments to avoid getting their boss involved.

if you speak to the team leader re-iterate the weather conditions of winter and spring and request the name of the team leaders boss

keep going up the chain of command. act as if you will keep going higher and higher until you get the result you want

it works dont just tell the low level operator you will contact ofgem. as the operators then hit a brick wall and stop acting on your case as you want to deal via lawyers and officials.

treat it that you want to deal personally with each persons boss. until you reach the top and wont stop pestering them until the matter is dropped.

i have found by mentioning ofgem operators feel its no longer their problem and so dont support you. they leave it for someone else. this should be your last resort not your first option.

dont limit your options keep pushing via the operator->line manager -> manager -> CEO .. THEN contact ofgem.

simply mentioning going ofgem at the first hurdle will get operator saying goodbye as you have saved them the headache as you chose not to want to deal with company yourself, so they wont bother to continue the conversation. which leaves you with 3 months of stress talking to ofgem to deal with it.

leave ofgem as your trick card up your sleave.. only reveal it when all other tricks have been done

moonrakerz

mitch161 wrote: »

zagfles call them tomorrow morning and just inform them that weather was cold and snowy in winter, and hott in spring

tell them usage should be higher in feb/march and lower in april may.

Tell them unless they can show actual factual meter readings they need to base their estimates on averages or on weather conditions.

Just stick to that and they will have to re arrange the payments.

If they start saying you used more in april/may.. They will continue using these fake and false estimates to use as a base average. Then in winter when usage actually does increase they will add more onto the bill.

Get it right now or it will continue snowballing on forever,

remember you pay to use a service. Their inability to get accurate meter readings is their fault. They should be inventing the time machine not you,
think like this and you will get the result you want.

They should not be making judgments without facts.
Get the name of the operator you speak to and make sure at one point of the phonecall that you request to speak to the team leader.

Most operators dont want to look silly by causing stress to their boss so some will make adjustments to avoid getting their boss involved.

If you speak to the team leader re-iterate the weather conditions of winter and spring and request the name of the team leaders boss

keep going up the chain of command. Act as if you will keep going higher and higher until you get the result you want

it works dont just tell the low level operator you will contact ofgem. As the operators then hit a brick wall and stop acting on your case as you want to deal via lawyers and officials.

Treat it that you want to deal personally with each persons boss. Until you reach the top and wont stop pestering them until the matter is dropped.

I have found by mentioning ofgem operators feel its no longer their problem and so dont support you. They leave it for someone else. This should be your last resort not your first option.

Dont limit your options keep pushing via the operator->line manager -> manager -> ceo .. Then contact ofgem.

Simply mentioning going ofgem at the first hurdle will get operator saying goodbye as you have saved them the headache as you chose not to want to deal with company yourself, so they wont bother to continue the conversation. Which leaves you with 3 months of stress talking to ofgem to deal with it.

Leave ofgem as your trick card up your sleave.. Only reveal it when all other tricks have been done

yawn...........................................

rockin_plumber

It wasn't a big secret that EDF were putting up prices on the 2nd March

I am on online saver 7 and it wasn't clear if they were or weren't going up on the 2nd March.

Even so I provided a reading on this date even though I didn't have to.

I didn't need a time machine to do this

backfoot

Query it with EDF. It looks fundamentally wrong. I would imagine that they will amend it to your suggested split.

I can only think they have based it previous year's consumption patterns.

Let us know what they say?

intermynan

McKneff wrote: »

Busy lives or not, how long does it take to take a meter reading, telephone a company, (im with EDF, never had a problem, doesnt cost me a penny for the phonecall) - a couple of minutes. It's called taking responsibility for yourself.

One question - WHY IS IT ALWASY SOMEBODY ELSES FAULT.

This!

The amount of people who don't do take personal responsibilty and try and blame the energy companies for every little problem going, is ridiculous!

Stop blaming others, and start taking responsibility! You don't like an estimate, well read your meter regularly then! It takes literally a couple of seconds...

intermynan

mitch161 wrote: »

zagfles call them tomorrow morning and just inform them that weather was cold and snowy in winter, and hott in spring

tell them usage should be higher in feb/march and lower in april may.

tell them unless they can show ACTUAL factual meter readings they need to base their estimates on averages or on weather conditions.

just stick to that and they will have to re arrange the payments.

if they start saying you used more in april/may.. they will continue using these fake and false estimates to use as a base average. then in winter when usage actually does increase they will add more onto the bill.

get it right now or it will continue snowballing on forever,

remember you pay to use a service. their inability to get accurate meter readings is THEIR fault. they should be inventing the time machine not you,
think like this and you will get the result you want.

they should not be making judgments without facts.
get the name of the operator you speak to and make sure at one point of the phonecall that you request to speak to the team leader.

most operators dont want to look silly by causing stress to their boss so some will make adjustments to avoid getting their boss involved.

if you speak to the team leader re-iterate the weather conditions of winter and spring and request the name of the team leaders boss

keep going up the chain of command. act as if you will keep going higher and higher until you get the result you want

it works dont just tell the low level operator you will contact ofgem. as the operators then hit a brick wall and stop acting on your case as you want to deal via lawyers and officials.

treat it that you want to deal personally with each persons boss. until you reach the top and wont stop pestering them until the matter is dropped.

i have found by mentioning ofgem operators feel its no longer their problem and so dont support you. they leave it for someone else. this should be your last resort not your first option.

dont limit your options keep pushing via the operator->line manager -> manager -> CEO .. THEN contact ofgem.

simply mentioning going ofgem at the first hurdle will get operator saying goodbye as you have saved them the headache as you chose not to want to deal with company yourself, so they wont bother to continue the conversation. which leaves you with 3 months of stress talking to ofgem to deal with it.

leave ofgem as your trick card up your sleave.. only reveal it when all other tricks have been done

What a load of rubbish.

For a start, the inability to get accurate reads is NOT the responsibility of the company. It is the responsiblity of the customer to PROVIDE THEM. The meters only legally have to be read by a meter operator every 2 years.

This, therefore, renders your entire post, a load of crap.

zagfles

backfoot wrote: »

Query it with EDF. It looks fundamentally wrong. I would imagine that they will amend it to your suggested split.

I can only think they have based it previous year's consumption patterns.

Let us know what they say?

Phoned them - I gave them my estimate and they say they'll send out a new bill, though they said they might phone me about it so I guess they'll want to check it's not outrageous (they certainly didn't do any calculations on the phone).

I did read the meter on 13 March so I gave them a reading based on this minus the daily average for 11 days, which should be a lot closer than their "estimate".

Worked out it'll knock £7 off the bill. Not as much as I thought, but worth a phone call for...

zagfles

mitch161 wrote: »

zagfles call them tomorrow morning and just inform them that weather was cold and snowy in winter, and hott in spring

tell them usage should be higher in feb/march and lower in april may.

tell them unless they can show ACTUAL factual meter readings they need to base their estimates on averages or on weather conditions.

just stick to that and they will have to re arrange the payments.

if they start saying you used more in april/may.. they will continue using these fake and false estimates to use as a base average. then in winter when usage actually does increase they will add more onto the bill.

get it right now or it will continue snowballing on forever,

remember you pay to use a service. their inability to get accurate meter readings is THEIR fault. they should be inventing the time machine not you,
think like this and you will get the result you want.

they should not be making judgments without facts.
get the name of the operator you speak to and make sure at one point of the phonecall that you request to speak to the team leader.

most operators dont want to look silly by causing stress to their boss so some will make adjustments to avoid getting their boss involved.

if you speak to the team leader re-iterate the weather conditions of winter and spring and request the name of the team leaders boss

keep going up the chain of command. act as if you will keep going higher and higher until you get the result you want

it works dont just tell the low level operator you will contact ofgem. as the operators then hit a brick wall and stop acting on your case as you want to deal via lawyers and officials.

treat it that you want to deal personally with each persons boss. until you reach the top and wont stop pestering them until the matter is dropped.

i have found by mentioning ofgem operators feel its no longer their problem and so dont support you. they leave it for someone else. this should be your last resort not your first option.

dont limit your options keep pushing via the operator->line manager -> manager -> CEO .. THEN contact ofgem.

simply mentioning going ofgem at the first hurdle will get operator saying goodbye as you have saved them the headache as you chose not to want to deal with company yourself, so they wont bother to continue the conversation. which leaves you with 3 months of stress talking to ofgem to deal with it.

leave ofgem as your trick card up your sleave.. only reveal it when all other tricks have been done

I don't think they're going to make a fuss about adjusting the reading, they accepted that it was ridiculous to assume more daily usage in March-May than Feb.

I'd have thought energy companies would have to use a formula to apportion estimates over the seasons rather than whatever suits them...

backfoot

intermynan wrote: »

What a load of rubbish.

For a start, the inability to get accurate reads is NOT the responsibility of the company. It is the responsiblity of the customer to PROVIDE THEM. The meters only legally have to be read by a meter operator every 2 years.

This, therefore, renders your entire post, a load of crap.

The issue here was the price change on the 2nd March and the apportionment of units billed pre and post that date.They have accepted that their apportionment was faulty and are correcting it.

i.e. The OP had a valid complaint.

I don't think any customer has a responsibility to submit a meter reading. It may be advisable to keep your billing record up to date but the only responsibilty lies with the Supplier.

Which renders your post........:D