Attn: TalkTalk Broadband users paying £10 p/m

Schneaky

I am a satisfied TalkTalk broadband user! I have been using TT for several years for telephone, then dial up, then broadband. When they launched the free broadband I signed up, but I was one of the unlucky 30% who were not yet in the free areas, but I was quite happy to be paying £10 a month, as this was less than previous.
I have been fairly regularly checking the website to see if my phone no/postcode is free, and this week saw it was now free. So I phoned up, and after being passed around a bit was switched to free.
Yes, they should really have let me know it was now free for me, and yes I have had to sign up for a new 18 month contract, but it is now free, and I am on Talk3 (don't pay the additional £12 pa if you don't call internationally much - they are only 2p/min if you dial the prefix).
I am an even more satisfied customer, paying under £20 a month for almost all my calls, line rental and broadband! :j

So if you're still paying £10 a month for TT broadband, keep checking the website to see if you now get it free!

danbilling

Lucky Lucky you.

Let me tell you my Talk Talk story, and even as a Money Saver, I am begining to think you can't get something for nothing.

In May 2006 I signed up for Talk Talk landline and broadband, having been with BT and Pipex for these services. In August, I got online, but no landline. I contacted their nonexistent and incomprehensible customer services to resolve the matter. They were not able to. Since then, numerous phone calls and emails later, I still did not have my landline.

In November, I moved house, only 100 yards from my old home. I asked Talk Talk to transfer my landline/broadband. Neither happened within the agreed timescales, and now they do not seem to have a record of either me, or my details, or my request to move.

I have since then requested to go back to BT for landline and broadband. I know they are more expensive, and against the Money Saving ethic, but I really do think that these 'free' or cheaper broadband/landline suppliers don't have either the infrastructure, experience or knowledge to support their customers. I would rather pay good money for a service I can get, that is reliable with good customer service, than a service that does not deliver, with very poor customer service.

DampProof

Yes, they don't know their ar*e from their elbow. Started off well for me, 4th Aug modem arrived early, set up easy until 13 Oct. Upgrading the exchange... was unable to get any reliable broadband service until 9th Nov. Numbers of calls to inteligible Indian call centre...no fix. Cancelled my Direct Debit in frustration and shot off a number of letters including Mr Dunstone.
When I got broadband back called up and reinstated DDebit.
Just recvd a Final Demand..set debt collection agency on you letter ...
Advzd credit controler it would be a pleasure to make him look an AR*e in court as I am that pi**ed off with their appalling customer service.
There is absolutely no coordination between any department.... the left doesn't know what the rights doing.
The only piece of advice I can give is to go through the options and press the 'I'm intending to Leave' number. This is the only number you will get any help from.

danbilling

Thanks for the advice there. If I don't hear from them by email, I'll ring them and select that option.

The odd thing is, in terms of cost, they are extremely cheap. Yet they deliver no value for money. No point paying less for nothing at all. I would rather pay good money for a reliable service.