compensation for power cut 2 days?

kreid

we had a power cut on monday during the storms....and we only got power bach this afternoon at about 2pm. The freezer has of course completely de frosted and all the stuff in it will have to be chucked. Now i could claim in the house insurance but do I have to, can I claim off scottish and southern who provide the service? K.

MothballsWallet

It depends on where the fault lies that caused the outage - I don't know if you'd get anything at all, to be honest, but it may be more a National Grid issue because they maintain the power cable network and Scottish & Southern (and the other companies) do the billing and offer additional services.

Sidenote: within a month of my wife arriving in this country, we had a power cut that lasted about 90 minutes. When I remarked to her that it wasn't bad, she just "harrumphed". To which I replied, when I was little, we had power cuts that could last for several days. (Of course, she's Russian, so in the old USSR days, I bet the power station managers were under threat of being shot if the power cut out for any length of time.)

molerat

DNOs have to meet guaranteed standards of performance for restoring supplies to customers. If they consider the customer has a valid claim, DNOs are required to pay £50 for domestic customers and £100 for non-domestic customers if they are off supply for 18 hours. Customers are also eligible to receive £25 for every successive 12 hours without supply. For a claim to be valid the customer must submit it to the DNO within three months of supply being restored.

but

The company can decide not to make payments under the standards if it considers that the event was exceptional and one outside their control.

although

However, any customer affected by the power cuts can challenge the company's interpretation of the standards by complaining to the company, and then to the Energy Ombudsman if they are not satisfied with the company’s response. Ultimately if the complaint still goes unresolved the customer can appeal to Ofgem for a determination on whether the company should pay compensation or not. Ofgem’s final decision on whether to impose the revenue penalty under the incentive scheme is likely to have a strong bearing on any decision it takes in these determinations.

molerat

MothballsWallet wrote: »

It depends on where the fault lies that caused the outage - I don't know if you'd get anything at all, to be honest, but it may be more a National Grid issue because they maintain the power cable network and Scottish & Southern (and the other companies) do the billing and offer additional services.

SSE and SP own, operate and maintain the networks in Scotland, NG own the networks in England and Wales.

JC_Derby

molerat wrote: »

SSE and SP own, operate and maintain the networks in Scotland, NG own the networks in England and Wales.

No they dont. there are different DNO's/Recs depending on which area of the country you live.

JohalaReewi

You should get a payment if the power was off for more than 18 hours.

http://www.ofgem.gov.uk/Pages/MoreInformation.aspx?docid=41&refer=Networks/ElecDist/QualofServ/GuarStandds

See also this (old) thread...
https://forums.moneysavingexpert.com/discussion/963489

undaunted

I'm surprised by that as I would have thought problems caused by weather were beyond their control but the table in the above link does seem to suggest you may be able to claim somewhere between £25 & £200 depending on how it is categorised.

DVardysShadow

molerat wrote: »

SSE and SP own, operate and maintain the networks in Scotland, NG own the networks in England and Wales.

JC_Derby wrote: »

No they dont. there are different DNO's/Recs depending on which area of the country you live.

More precisely NG own the generator facing networks. RECs own the consumer facing networks.

JC_Derby

DVardysShadow wrote: »

More precisely NG own the generator facing networks. RECs own the consumer facing networks.

Thats probably a better way of putting it!

molerat

JC_Derby wrote: »

No they dont. there are different DNO's/Recs depending on which area of the country you live.

Best tell them that then.

ScottishPower has been at the heart of energy generation & distribution in Glasgow for over 100 years. As part of the Iberdrola Group since April 2007, and headquartered in Glasgow, ScottishPower is one of the UK’s largest energy companies employing more than eight thousand people across our Generation; Transmission; Distribution and Retail sectors.
Our Generation business produces circa 26k GWh of electricity p.a. our Transmission and Distribution business owns and operates our transmission and distribution network with around 3.3 million customers whilst our Retail business supplies gas and electricity to over 5 million customers.

Scottish Hydro Electric Transmission Limited (SHETL) which owns and maintains the 132kV and 275kV electricity transmission network in the north of Scotland, in some of the UK's most challenging terrain.
Scottish Hydro Electric Power Distribution PLC (SHEPD) which operates the high and low voltage electricity network that distributes electricity to around 700,000 customers in northern mainland Scotland and the Scottish Islands.
Southern Electric Power Distribution PLC (SEPD) which operates the high and low voltage electricity network that distributes electricity to around some 2.9 million customers across central southern England.

National Grid owns the high-voltage electricity transmission network in England and Wales and operates the system across Great Britain. It also owns and operates the high pressure gas transmission system in Britain and its distribution business delivers gas to 11 million homes and businesses.

eurmalian

Grid owns the high voltage network in England, but regional DNOs run the low voltage ones. If you end up with a fault then it's far more likely to be the low voltage cabeling than the high voltage...

Google 'Electricity Distribution Companies' and your first result will be the National Grid page about them