Credit card fraud, accepted norm....

hogster

Hi all, this is my first post to this site as I wanted to vent my spleen where this topic has no doubt been aired many many times!!

Well day started well enough until a call from egg to ring regarding 'unusual card activity'. As I hadn't used the card in a month I could have wrote the script for the next part. Quick look and hey presto, a near 3K balance for some off radar shopping.

The part that really gets my goat in all of this is the blase 'well thats just the way it is in todays world' from egg card security. It could have happened anywhere, someone seeing the card details etc etc. Whilst I have never let the card out of my sight that points to a security breach outside my control. Basically I can expect this no matter what I do as part of my own security regime. This happened to me about 6 years ago too and I'm really finding it hard to have confidence in credit cards today! The other point that really annoys me is that I have to accept the balance until the fraud investigation goes on. As someone who pays it off every month this is really grating on me.

Is there a league table of credit card fraud out there that shows some cards are hit more than others?

Rant over, but its really spoilt my week.....:mad::mad:

Stu

bengalknights

Egg have lost a load of credit card i think as ive just received a replacement card and a letter saying my account is currently being monitored for unusual and irregular transactoions.

moonrakerz

Don't get upset about it. Apart from a little inconvenience it costs you nothing. It is the card issuers money that the fraudster has spent - not yours !

Whatever is on the statement that isn't yours - just don't pay it. If you say it isn't yours they will put it in "dispute"; it stays on the statement but you don't have to pay it and it doesn't accrue any interest.

Don't forget one thing: the card issuer has to PROVE that you did make those transactions to make you pay for them.

katebl

I too had card fraud on my Egg card - flights, a laptop, even a BT phone bill (surely a landline to trace there?!), and although they refunded all transactions in full they didn't seem too interested in tracing the fraudster. A few days later I had a letter from Viking Direct asking me to provide payment details for items to be shipped to an address different from mine but in my name - they gave me the address and phone number of what I believe was the same fraudster and when I tried to pass it onto Egg they didn't give a hoot.

hogster

moonrakerz wrote: »

Don't get upset about it. Apart from a little inconvenience it costs you nothing. It is the card issuers money that the fraudster has spent - not yours !

Whatever is on the statement that isn't yours - just don't pay it. If you say it isn't yours they will put it in "dispute"; it stays on the statement but you don't have to pay it and it doesn't accrue any interest.

Don't forget one thing: the card issuer has to PROVE that you did make those transactions to make you pay for them.

moonrakerz, egg didn't give me the option of not paying anything. I was told its important to pay a minimum fee to prevent problems with the account while they investigate. Shouldn't take more than around 10 days they say. Bit rich as they phoned me to tell me about unusual activity. In circumstances like this there is always the implied, "won't look good for your credit rating" kind of insinuation.

moonrakerz

hogster wrote: »

moonrakerz, egg didn't give me the option of not paying anything. I was told its important to pay a minimum fee to prevent problems with the account while they investigate. Shouldn't take more than around 10 days they say. Bit rich as they phoned me to tell me about unusual activity. In circumstances like this there is always the implied, "won't look good for your credit rating" kind of insinuation.

Don't pay anything, ask for a new minimum payment fee (if you can't pay off, in full, what you do actually owe them) and pay that.
There is no reason why you should part pay for fraudulent transactions.

wacko911

MY post office card got hit with 2 £248.00 transactions on superbreak.com and they didnt even show up on my statement so no request for payment. There was a couple of other attempted transactions but those were declinced the card blocked.

Clive_Woody

katebl wrote: »

I too had card fraud on my Egg card - flights, a laptop, even a BT phone bill (surely a landline to trace there?!), and although they refunded all transactions in full they didn't seem too interested in tracing the fraudster. A few days later I had a letter from Viking Direct asking me to provide payment details for items to be shipped to an address different from mine but in my name - they gave me the address and phone number of what I believe was the same fraudster and when I tried to pass it onto Egg they didn't give a hoot.

I had the same thing with Morgan Stanley a couple of years ago. Some nice fellow had been shopping online with my CC, I contacted the company he had tried to buy things at and they provided his name and delivery address, if it had been a bit closer I would have nipped around to say hello and request he desist from his criminal behaviour. MS were not interested in the slightest and refused to take these details from me.

timbo58

I had similar a few years ago on my natwest debit.
It was all the official form filling with it's dire warnings of false chargebacks and fraud that annoyed me.
They were not interested when I politely pointed out that despite the fact it was an internal UK flight booked on one of the transactions there is still CCTV and other documentation that needs to be done which could easily (I assume) be used to trace these fraudsters.

According to my local branch they advised avoiding independant petrol stations in Bristol (where I worked at the time, so that makes sense) where certain north african crime rings use a camera in the ceiling and immovable terminals to capture pin numbers.

meer53

In most cases, the banks don't stand the loss, it's the retailers who end up paying as the banks chargeback. Thats why the banks don't do anything about following up, the retailer needs to do the investigation, not the bank.

hogster

moonrakerz wrote: »

Don't pay anything, ask for a new minimum payment fee (if you can't pay off, in full, what you do actually owe them) and pay that.
There is no reason why you should part pay for fraudulent transactions.

Thats the thing, there was a 0 balance to start with, all the balance now is fraudulant!!