Wizz Air - Cancellation compensation

nickmscott

I'm trying to get compensation for a cancelled flight on 2nd May (actually got on the plane and then told to disembark because of a technical problem).

Based on what I've found already I believe technical faults don't constitute extraordinary circumstances however, note the response I have got from Wizz Air below:

Thank you for your response. I would like to inform you that after the investigation of your case with the management we still maintain our position on this issue regarding the fact that the cancellation of your flight (W6 4001) was caused by an unexpected technical fault which means extraordinary circumstances since all the required strict service checks (A, B, C, D, and Z-check, daily maintenance) had been made regularly on that air carrier, the fault could not have been predictable and this flight cancellation was outside of our control.

Because of the above mentioned reasons we can not issue the requested 400 EUR compensation in contempt to our best intentions

Has anyone experienced a similar issue and have you managed to get your compensation in the end? I'm now taking this up with the Hungarian Civil Aviation Authority but as yet I've not had a response/

Does S75 of the Consumer Credit Act aply here? Can I get the credit card company to refund my fare for the flight?

Any help would be much appreciated.

Thanks

richardw

nickmscott wrote: »

Based on what I've found already I believe technical faults don't constitute extraordinary circumstances

Have you been reading about Wallentin Herman v Alitalia?

HXDave

You really need to find out the 'nature' of the technical problem. A technical problem could be anything from an engine falling off to a pilot being out of hours.

Regards

HXDave

Shona99

nickmscott wrote: »

I'm trying to get compensation for a cancelled flight on 2nd May (actually got on the plane and then told to disembark because of a technical problem).

Based on what I've found already I believe technical faults don't constitute extraordinary circumstances however, note the response I have got from Wizz Air below:

Thank you for your response. I would like to inform you that after the investigation of your case with the management we still maintain our position on this issue regarding the fact that the cancellation of your flight (W6 4001) was caused by an unexpected technical fault which means extraordinary circumstances since all the required strict service checks (A, B, C, D, and Z-check, daily maintenance) had been made regularly on that air carrier, the fault could not have been predictable and this flight cancellation was outside of our control.

Because of the above mentioned reasons we can not issue the requested 400 EUR compensation in contempt to our best intentions

Has anyone experienced a similar issue and have you managed to get your compensation in the end? I'm now taking this up with the Hungarian Civil Aviation Authority but as yet I've not had a response/

Does S75 of the Consumer Credit Act aply here? Can I get the credit card company to refund my fare for the flight?

Any help would be much appreciated.

Thanks

Its possible that the Hungarian NEB may take its time and that, even after a lot of time and effort, you will still get nowhere if the linked experience is typical.

http://flightmole.com/forum/showthread.php?t=871

You have plenty of options to pursue a claim for redress against a Hungarian domiciled carrier by court proceedings-using either Hungary or the UK ( presumably England) as venue.

If you travelled you are not entitled to a refund of your fare-the carrier would have performed their side of the contract. You don't say what you did after you "deplaned" the presumably unserviceable aircraft.