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Ebay item not as described, where do I stand?
Comments
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Thank you, I shall wait for a reply, I'm surprised I haven't had one - well I'm not obviously - but all the other big sellers I've used have always been very good at responding quickly and usually if there is a damaged item as long as I have photographic evidence just sending out a new one.
And that's really why I'm annoyed, this isn't a case of the product being faulty or damaged in transit, the seller has clearly been selling used products are new - and they must know they are. The product is faulty/damaged, but due to prior use not manufacturing faults etc.
I dunno what to do really - even though it is only £6, it was MY £6. And I'm not the sort of person who like to just let things like this go.
The problem is when I sent the message it says I'd have a reply within 1 - 2 days, but if I don't get one and then have to send second, that's another 1 - 2 days, and obviously the longer its unresolved the less likely it will be to get resolved.0 -
Hi
If you don't get an acceptable response from the seller let me know and I'll move your query across to our eBay Board. The regulars there will be able to help you with your dispute.
Good luck Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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Feels like an idiot for totally missing the ebay board
I do apologise.0 -
No problem. Honest
There's very much an element of consumer rights here - but should it come to the point where the consensus of advice boils down to "raise a dispute" - then the eBay board are well versed in the procedures and possible pitfalls etc.Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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Well reply from seller seems positive. They say they will send out a new item along with a prepaid envelope to return the other one. - Maybe this was an honest mistake, I guess if their "new" stock was acquired as unsold stock from another supplier who through in a returned item - but the fact the item included a new set of batteries plus those within it is a bit peculiar.
If they do then I really can't complain.0 -
Well reply from seller seems positive. They say they will send out a new item along with a prepaid envelope to return the other one. - Maybe this was an honest mistake, I guess if their "new" stock was acquired as unsold stock from another supplier who [STRIKE]through[/STRIKE] threw in a returned item - but the fact the item included a new set of batteries plus those within it is a bit peculiar.
If they do then I really can't complain.
That sounds positive then - let's hope it turns up as advised. :T“That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”0
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