Faulty Tesco Technika TV

AlexisV

I think the issue is more the use it has had. If he'd watched it every day then fair enough, but it's only been used for about 2 hours a month.

visidigi

they go on average use, not individual circumstance.

It could be something simple like a power spike or similar that took it out - that could happen to a TV used every minute of every day in 18 months or one on standby for 18 months.

Time of use in individual circumstances doesn't really come into it.

margaretw_2

:mad: I have just had a terrible shock in Tesco

i bought a technika approx 16 weeks ago.
this morning nothiing !! dead as a door nail

I have lost the reciept ....i know !!.... however i have all the packaging
EVERYTHING i even have the date and time it was recieved by Tesco at the wearhouse (its in the box )

I have spoken to the technical support ..they wont help
spoken to customer services who told me to take it into the manager
I did this and he told me
no reciept, no help

is there anything else i can do :huh:

thanks

T_T_2

margaretw wrote: »

:mad: I have just had a terrible shock in Tesco

i bought a technika approx 16 weeks ago.
this morning nothiing !! dead as a door nail

I have lost the reciept ....i know !!.... however i have all the packaging
EVERYTHING i even have the date and time it was recieved by Tesco at the wearhouse (its in the box )

I have spoken to the technical support ..they wont help
spoken to customer services who told me to take it into the manager
I did this and he told me
no reciept, no help

is there anything else i can do :huh:

thanks

The Sale of Goods Act does not require businesses to issue receipts to customers, therefore a receipt is not required for a refund/replacement. What the SoGA does say is that the retailer has the right to see proof of purchase. In the absence of a receipt you can use credit/debit card statements to evidence a transaction.

If you paid in cash you might find that a little difficult.

halibut2209

Or if you have a clubcard, it will be on there

rev229

we had a tesco TV that also laster 18months, we got a 69.00 gift card from them. wouldn't buy another one!

McKneff

I have two Technika TV thatI've had for 5 years plus each, not a moments bother from either of them.

mapcr77

rev229 wrote: »

we had a tesco TV that also laster 18months, we got a 69.00 gift card from them. wouldn't buy another one!

How did you manage to get this? My technika is about 10 months old, and tesco only offered a repair, what i want is a refund....

wealdroam

mapcr77 wrote: »

How did you manage to get this? My technika is about 10 months old, and tesco only offered a repair, what i want is a refund....

If the thing is inherently faulty, you are entitled to a remedy.
That remedy can be either a repair, or replacement or a refund.
A refund could be partial, taking into account the use you have had.

You can choose the remedy, but the retailer does not have to agree to that choice if it is disproportionate.

So, effectively, the retailer can choose the remedy.

shaun_from_Africa

mapcr77 wrote: »

How did you manage to get this? My technika is about 10 months old, and tesco only offered a repair, what i want is a refund....

But that would mean that you would have had the use of the TV totally free for the past 10 months.
If the law was change to insist that refunds must be given for faulty goods, can you imagine how many people would deliberately damage goods after 10 or 11 months so that they could get a refund and then upgrade to a better TV.