No internet access.

Boohoo

My mates kids laptop will not connect to the internet.
I took the laptop to my home and when i connected through wireless to my router all is ok but when i click IE browser button the browser pops up and says cannot display webpage.
I tried windows update and i can download the updates so the laptop can be connected to the internet but will not connect through the browser.
I have run Malwarbytes and anti-spyware and the problem is still there.
Its Windows 7 and there are no problems in the device manager.

Any ideas on this please.
Vin

Enterprise_1701C

There should be a Tools button top right hand side of the browser, have you checked to see if "work offline" is ticked? If it is untick it and that should do the job.

fluffnutter

What AV software is installed? It might be a firewall problem.

fluffnutter

Check the proxy settings on the Connections tab on the IE properties (I'm on XP so I can't give you the Windows 7 path I'm afraid). If Proxy Server (on the LAN connections bit) is ticked, try unticking it.

Boohoo

Jane. Tried and still not working.
fluffnutter. Laptop has Windows firewall and Defender. Firewall seems ok and i have disabled it and still no joy.
Also tried proxy settings and still the same.

closed

Are there any proxy settings set? Some infections add them

download firefox portable and transfer via usb stick, cd etc

and post a hijackthis log

gonzo127

silly question what are the parental controls set to on it? as windows 7 has inbuilt parental controls these could be set up wrongly

Boohoo

I have put on firefox and the problem is still there.
The kid is down as the administrator and parental control is ok.
The LAN settings for proxy seem ok.
It seems weird that the laptop will connect and download updates for Windows and for Defender but not the internet.

fluffnutter

Could you try a different browser? Download using another pooty, transfer on stick. Don't use chrome though as this uses the IE settings.

Edit: You've tried this.

fluffnutter

Try uninstalling Defender?

Boohoo

fluffnutter. I have tried Firefox. IE was on the laptop.
She has all sorts of kids stuff on here,twitter,facebook,IM and school work.
She's away on a school trip until the week end so i have no way knowing what she wants kept.The laptop was an Xmas present and i think all the crap that was pre-loaded is still on here.