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Ryanair - web error means two bags added to booking
wheezyb
Posts: 5 Forumite
Does anyone have any experience getting a refund from Ryanair?
I've not used them before, and the website froze when making our booking. I checked for email confirmation, as instructed by Ryanair, and there wasn't one, so I placed another booking successfully.
However when the confirmation came through, I have been charged 40 quid x 2 - for a bag per person, rather than the single bag for both.
I've been on the phone to the reservation team, who said there is a policy of no refunds even if there is an issue with the website? :mad:How can this be correct?
All advice gratefully recieved.
Thanks
I've not used them before, and the website froze when making our booking. I checked for email confirmation, as instructed by Ryanair, and there wasn't one, so I placed another booking successfully.
However when the confirmation came through, I have been charged 40 quid x 2 - for a bag per person, rather than the single bag for both.
I've been on the phone to the reservation team, who said there is a policy of no refunds even if there is an issue with the website? :mad:How can this be correct?
All advice gratefully recieved.
Thanks
0
Comments
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I'm not sure that would be a website error - if your first booking didn't go through and you re-entered everything and ended up with a booking with a bag per person - it sounds more like that's what your second booking detail requested, though it may not have been what you intended to do?Does remembering a time that a certain degree of personal responsibility was more or less standard means that I am officially old?0
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I agree with ferf1223, a duplicate booking would be two flights (and hence two bags). If the two bags are showing on the same confirmation, I can't see that could be a system error.Gone ... or have I?0
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I'm usually pretty careful, just I bit surprised I can't revise the booking/or get any any sort of refund. Guess will be more wary in future if I can't get any joy from Ryanair customer services.0
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I'm usually pretty careful, just I bit surprised I can't revise the booking/or get any any sort of refund. Guess will be more wary in future if I can't get any joy from Ryanair customer services.
Ryanair CS is not great, but they will refund if the error is on their part. I just can't see that this is the case here.Gone ... or have I?0 -
Pray hard for the volcano to erupt on your departure date and you will get ALL your money back....so no help there then!Political?....I dont do Political....well,not much!0
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