Paper Jamz Guitar and Amp £1.99 each delivrd

Issyc

Still nothing here but I am expecting the cancellation e-mail.

Siren1974

jojo1978 wrote: »

Dear Customer,

Thanks for placing your order with IWOOT.com, order number ********

You recently placed an order on the site for a PaperJamz product, unfortunately due to technical issues we are unable to supply this item and have cancelled your order. We are really sorry we have had to do this can confirm that payment has not been taken.

By way of apology for any inconvenience this may have caused we have raised a £5.00 discount code for you to use on our site on a future order you might want to place with us. Your discount code is ............... Simply enter this code into the discount code box and then proceed through to the checkout. This code is valid across our entire range.

We understand how frustrating this might be and want to thank you for your patience, should you have any further questions please contact us through your online account message centre and we will be happy to help you.

Many Thanks,
IWOOT Customer Care Team

When did they send that email? I got one late last night saying they were still trying to get stock

jojo1978_3

Siren1974 wrote: »

When did they send that email? I got one late last night saying they were still trying to get stock

At 20 to 9 this morning, I emailed them back saying its not good enough and they have stock on their website at a higher price available for immediate dispatch. Also told them i won't be using the voucher and will quite possibly forward the details on to watchdog, because of the poor service.
If they had been honest and said it was a misprice i wouldn't have had a problem, but they have just messed around for too long

highland2010

same here got the email but the order is showing as still awaiting pick, also the email is not showing in my account although have recieved one in my in box, despite me having emailed them previously

jojo1978_3

I sent another query this morning saying
"I will not be acceoting the £5 voucher you have sent me for this mess up and would like you to send the goods i have ordered that are still in stock on your website
http://www.iwantoneofthose.com/30000339.html
http://www.iwantoneofthose.com/30000346.html

Thanks"
and the response i got ....(yet again) was ....


"One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hi

Thank you for your message,

Unfortunately due to stock issues the despatch date has been pushed back as we are trying to allocate stock to your order.

We will be sure to contact our suppliers regarding this query so we can get this moved along for you.

Your item is still available to cancel if this is to much of an inconvenience and you shouldn't of been charged as yet.

I do apologise for this as I understand how frustrating this is for yourself.

Kind Regards,

James "

Siren1974

jojo1978 wrote: »

I sent another query this morning saying
"I will not be acceoting the £5 voucher you have sent me for this mess up and would like you to send the goods i have ordered that are still in stock on your website
http://www.iwantoneofthose.com/30000339.html
http://www.iwantoneofthose.com/30000346.html

Thanks"
and the response i got ....(yet again) was ....


"One of our customer services advisors has reviewed your query and we are able to confirm the following:

Hi

Thank you for your message,

Unfortunately due to stock issues the despatch date has been pushed back as we are trying to allocate stock to your order.

We will be sure to contact our suppliers regarding this query so we can get this moved along for you.

Your item is still available to cancel if this is to much of an inconvenience and you shouldn't of been charged as yet.

I do apologise for this as I understand how frustrating this is for yourself.

Kind Regards,

James "

You should check your bank account as I've been charged for mine. Shocking customer service. They should cancel rather than faff about with excuses and be done with it.

chapman5

I've emailed them saying how can they say that there is no stock when there is stock on their website and think I need to take this up with watchdog as feel the customer service is appalling. Funny I've had no reply

Issyc

They say that that they are still going to send mine but I don't believe them. Waiting for the cancellation e-mail.

love2save

I logged into my account today to find my order has been cancelled. Not had an email from them or any contact since placing the order.

hmc

mine is still awaiting dispatch lol