Sainsbury's is withholding £10 change from Shopping

vsander

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CAN1976

I wouldn't give a damn about the tenner, but having been called back in I would have been incensed by the treatment you describe and would have escalated a complaint as high as possible to get the involved parties disciplined.

maninthestreet

Dear Lord, is all this stress worth it over £10? If you get your £10 from them, you won't have to pursue the County Court Claim, will you? So why won't you agree to withdrawing it once you have the £10 from Sainsburys??

fluffnutter

One of your main arguments seems to be that, by accepting to settle out of court, you'll have to wait for your money. You'd probably have to wait for your money even if you went to court. They won't send someone with a tenner to pay you there and then! In fact, they probably won't turn up at all.

Another point: if you want to pursue more money in respect of expenses incurred and the emotional distress you experienced, surely you'd have to have included that in your original claim? I'm not au fait with the small claims court, but I assume you can't just turn up on the day and say 'I'd like my tenner back, please, plus X for this and Y for that'. So I'm not sure whether going to court would help with getting more money, unless you withdrew this claim and submitted another one. Happy to be corrected though by anyone who knows about such things.

In a roundabout way, I guess I'm asking... what are you trying to achieve by pursuing this? In monetary terms, it probably won't make any difference whether you take the money now or take them to court (that's assuming you win!). If your feelings are hurt, then the stress of a court appearance, one where Sainsbury's won't even attend is hardly going to make you feel better.

vsander

maninthestreet wrote: »

Dear Lord, is all this stress worth it over £10? If you get your £10 from them, you won't have to pursue the County Court Claim, will you? So why won't you agree to withdrawing it once you have the £10 from Sainsburys??

Is all the stress worthit over £10? Maybe not. But is not just the £10 (my hard-earned money) but their stand on this and the regard of their customers, whoa re vital to their business. I am probably not an isolated case and belive that letting them getting away with it, gives a signal to Sainsbury's that it is ok to treat your customers like s**t.

Forwandert

From your initial post if i have this right,

You were shortchanged and contacted them and the short changing was confirmed,

You went into store and had very poor customer service and was refused the £10 you had been shortchanged,

You contacted Sainbury's again and they asked you to go back again which you have refused as you don't wish to enter the store again and asked for your £10 via other means which they have been unable to do for some reason or other,

If that is the case Sainbury's are offering to repay you at the place you where shortchanged and you have refused payment, i think you have had very bad customer service, have you had any sort of apology over the way you where treated when you went to claim your money back and humiliated?

vsander

Forwandert wrote: »

From your initial post if i have this right,

You were shortchanged and contacted them and the short changing was confirmed,

You went into store and had very poor customer service and was refused the £10 you had been shortchanged,

You contacted Sainbury's again and they asked you to go back again which you have refused as you don't wish to enter the store again and asked for your £10 via other means which they have been unable to do for some reason or other,

If that is the case Sainbury's are offering to repay you at the place you where shortchanged and you have refused payment, i think you have had very bad customer service, have you had any sort of apology over the way you where treated when you went to claim your money back and humiliated?

Hello. You summed this up correctly and the answer is no. I have had no formal apology.

Reggie_Rebel

maninthestreet wrote: »

Dear Lord, is all this stress worth it over £10? If you get your £10 from them, you won't have to pursue the County Court Claim, will you? So why won't you agree to withdrawing it once you have the £10 from Sainsburys??

Get the OP address and send them a tenner, job done

zppp

vsander wrote: »

Hello. You summed this up correctly and the answer is no. I have had no formal apology.

You won't get an apology by taking it to court. You will get your £10.00. Oh... hang on they have offered to give it you back. So if you refuse, a court may look at your claim as vexatious.

maninthestreet

Reggie_Rebel wrote: »

Get the OP address and send them a tenner, job done

There is no need - Sainsburys have offered to pay the OP £10.

terryw

I hope that you sent a "letter before action" before you issued the county court summons to comply with court protocol.