fed up with orange

kate2smith

can anyone help? i currenly have two phones on one account which i have had for nearly 2 years - one is due to upgrade in a months time, unforutnatly it has died a death and i am desperate for a new phone - on ringing orange they will not budge even though i am prepared to increase my tariff onto the new iphone 4 but they are still say no or i need to pay £130 to finish my contract and take a new one out... their customer service is shocking they couldnt care less and i am really frustrated is there anything i can do??:(

grumbler

They say clearly on their website: "You can upgrade your phone when you're in the final 90 days of your contract".
If the CS is following the rules is it really a reason for calling them 'shocking'?
If you are that desperate buy a basic handset for 1p and use it with the contract sim card until you are eligible for upgrade.

Is it not strange that after having such problems with a long contract you are eager to get another long one? What are you going to do if the new phone breaks in 15 months and you still have more than a year remaining of your new contract?

Jon_01

There are no deals on iPhones. Apple tell the networks what they can charge and they have very little leeway.

If you only have one month to go, I can't see they want £130 ?? A buy out is only the number of months you have left, I don't know of any plans that go for £130 a month??

grumbler

It's not one month to go, it's one month till upgrade, i.e. 4 months to go.

reehsetin

they are probably in month 20 so have 4 months left, so in one month they can upgrade as they'll be in the last 90 days.

Jon_01

grumbler wrote: »

It's not one month to go, it's one month till upgrade, i.e. 4 months to go.

Dho!

That's it, I'm off to Specsavers !

donnap83

Orange CS is PANTS. FACT.

I bought out my contract as i'd had enough

grumbler

Try Voda or '3'. You will be happy with them...
...until you have your first small problem.

donnap83

grumbler wrote: »

Try Voda or '3'. You will be happy with them...
...until you have your first small problem.

I'm with '3' now, had to call a few times, and never had a problem. Still, it's a 2 year contract, so time will tell.

baldelectrician

It's a strange one

I left Orange due to really poor c/s (on 2 of my 4 contracts).

Their customer service has been sent overseas and is really lamentable, yet 3 are overseas also and are really ok :exclamati

I now know Orange have really lost their way (I have been with them for over 11 years). They merged with T-Mobile and then promptly sacked lots of people in the UK and transfered the customer service (an aspirational term, not reality) offshore

That, together with the network issues make Orange a poor choice at the moment

simax

baldelectrician wrote: »

It's a strange one

I left Orange due to really poor c/s (on 2 of my 4 contracts).

Their customer service has been sent overseas and is really lamentable, yet 3 are overseas also and are really ok :exclamati

I now know Orange have really lost their way (I have been with them for over 11 years). They merged with T-Mobile and then promptly sacked lots of people in the UK and transfered the customer service (an aspirational term, not reality) offshore

That, together with the network issues make Orange a poor choice at the moment

Eh?

Define "lots". It was a tiny fraction of UK staff. A hundred or so, may be less. Out of thousands and thousands still in the UK.

They also took office space in Manila that was being used by T-Mobile, which may seem why there are lots more offshore agents.

And I'm still there