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help please .

gone4gold62
gone4gold62 Posts: 469 Forumite
in Techie Stuff
hi ive just bought a new lap top a acer . but it keeps shutting its self down ,any help would be great .,thank you

Comments

  • enigma52
    enigma52 Posts: 642 Forumite
    plug mains adaptor in, it may need charging. Otherwise take it back and ask for replacement or money back
  • debitcardmayhem
    debitcardmayhem Posts: 13,406 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    gone4gold62 wrote: »
    hi ive just bought a new lap top a acer . but it keeps shutting its self down ,any help would be great .,thank you

    Is it shutting down, or hibernating or sleeping ?
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • gone4gold62
    gone4gold62 Posts: 469 Forumite
    enigma52 wrote: »
    plug mains adaptor in, it may need charging. Otherwise take it back and ask for replacement or money back
    hi the adapter is plugged in .i do intend to take it back tomorrow thanks
  • gone4gold62
    gone4gold62 Posts: 469 Forumite
    debitcardmayhem wrote: »
    Is it shutting down, or hibernating or sleeping ?

    hi its shutting completly ,thank for the quick reply ,
  • debitcardmayhem
    debitcardmayhem Posts: 13,406 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    gone4gold62 wrote: »
    hi its shutting completly ,thank for the quick reply ,

    See if you can see anything on Administrative Tools/Event Viewer then Windows/System ... if it stays up long enough.
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • gone4gold62
    gone4gold62 Posts: 469 Forumite
    hi ive been in to tools and cant find any
    thing .!!!!
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