Orange Upgrade Problem - huge bill!

Marge1983

Hi all,

I was just wondering if anyone had the same problem as me...

I upgraded my orange phone and talk plan back in March, did it via the website, received my phone a few days later and started using it as normal (well a bit more because I had more mins/texts etc)

I get my bill then for £168! They said that I went over my inclusive minutes and texts - I said no I hadnt because I've upgraded - they said my upgrade plan didn't start until 8 April (about 3 weeks after I had the phone!)

I had nothing delivered with the phone saying that would be the case and no emails either - checked my emails and can't find anything from them at all!

I rung about 2 weeks ago about this - was meant to have a manager ring me back - nothing!

Yesterday I was cut off! I emailed them and told them to ring me to sort this out as they had cut me off (if you do the 150 number you get cut off because your calls are barred - and its meant to be a free number!)

Still nothing from the email and I emailed them again today.

What can I do about this?

Has anyone had similar and any success?

Hope you can help, I been with them years and feel ripped off! :mad:

Thanks!!!

Jon_01

The new plan would only kick in on your billing date (the 8th of the month I would assume from your post).

They should have told you this when you registered the new sim that came with the phone ??

Marge1983

They didnt tell me nothing. All I received was the phone in the box etc and the usual delivery note from the courier.

My previous bill just after I had the phone was even cheaper than normal so I thought that was what I owed (from old phone/plan) till I had the upgrade then would get a new full months bill for the new one!

Bloody Orange! Anyone know if I can fight this?

THanks

SnowWhiterThanWhite

Marge1983 wrote: »

They didnt tell me nothing. All I received was the phone in the box etc and the usual delivery note from the courier.

My previous bill just after I had the phone was even cheaper than normal so I thought that was what I owed (from old phone/plan) till I had the upgrade then would get a new full months bill for the new one!

Bloody Orange! Anyone know if I can fight this?

THanks

A very similar thing happened to me & Vodafone. I called them to complain & got nowhere.
I then e-mailed their complaints dept. and a very nice lady called me & agreed to refund all my call charges.

It's annoying that that both mobile phone companies & the shops that sell them don't explain how the billing cycle works.

Hope you manage to sort out.