not what was agreed!

gas4you

I'm on 1Gb internet on the Panther 45 tariff. Nothing was ever mentioned about unlimited during discussions. But then I will only talk to the UK call center staff. They sounded like they were in Newcastle.

I think 75% of orange CS problems would be eliminated over night if all CS was brought back to UK.

Jon_01

gas4you wrote: »

I think 75% of orange CS problems would be eliminated over night if all CS was brought back to UK.

Not happening. Even more outsourcing now with the merger with T mobile.
Give it a few months and you'll struggle to get anyone in the UK.
Even key depts are being closed and the work wholly moved overseas.

invisibleyousee

OP - have you contacted Orange about this and got a satisfactory response as of yet?

I think it represents a big issue, that people are agreeing to new contracts/upgrades based on the information that the customer service agent is providing over the phone - if they're repeatedly giving the wrong or misleading information, then it needs to be corrected.

Regarding the UK call centres - I agree that having UK call centres would eliminate some problems, but the retentions team and upgrades team I've spoken to at Orange were UK based, and still gave misleading/wrong information (also offered the unlimited internet, only to do more probing and find out no, it's 500mb).

Shame Orange have yet to comment on this issue of misleading/incorrect tariff descriptions themselves...

OneADay

Love the questions on ebay to the seller like


Q: How many times has the hat been worn and does it have any marks on it?
A: The Hat has been worn once (for the Royal Wedding) and does not have any marks on it.

F_T_Buyer

OneADay wrote: »

Love the questions on ebay to the seller like


Q: How many times has the hat been worn and does it have any marks on it?
A: The Hat has been worn once (for the Royal Wedding) and does not have any marks on it.

That made me laugh. Not sure what it's got to do with Orange tho.

domino

invisibleyousee wrote: »

OP - have you contacted Orange about this and got a satisfactory response as of yet?

I think it represents a big issue, that people are agreeing to new contracts/upgrades based on the information that the customer service agent is providing over the phone - if they're repeatedly giving the wrong or misleading information, then it needs to be corrected.

Regarding the UK call centres - I agree that having UK call centres would eliminate some problems, but the retentions team and upgrades team I've spoken to at Orange were UK based, and still gave misleading/wrong information (also offered the unlimited internet, only to do more probing and find out no, it's 500mb).

Shame Orange have yet to comment on this issue of misleading/incorrect tariff descriptions themselves...

Yes, I did contact Orange once I saw the statement of plan they sent me and was told that they don't do 'unlimited internet'. The advisor I spoke to put me through to the retentions dept who did my upgrade and they said the same, only 500mb. I intend to give them another call armed with the information all the kind people on here have given and see what happens.