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Problem using Halifax debit card for buying currency
Legacy_user
Posts: 0 Newbie
I bought some US dollars online yesterday from BUPA which was offering the best rate at the time. I paid with my Halifax debit card and got a confirmation email from the company
Today I got another email telling me that transaction had been cancelled and when I rang them they said that although Halifax authorised the transaction they had apparently failed to confirm that the address my card is registered to was the same as the address I had given them for delivery of the currency.
I contacted my local Halifax branch and they confirmed that a hold had been placed on the money in my account but it had not yet gone out and would remain with a hold on it for 5 days for BUPA to claim it.
Has anyone else heard of this happening? I have never had any problem using that debit card to purchase anything online before.
Today I got another email telling me that transaction had been cancelled and when I rang them they said that although Halifax authorised the transaction they had apparently failed to confirm that the address my card is registered to was the same as the address I had given them for delivery of the currency.
I contacted my local Halifax branch and they confirmed that a hold had been placed on the money in my account but it had not yet gone out and would remain with a hold on it for 5 days for BUPA to claim it.
Has anyone else heard of this happening? I have never had any problem using that debit card to purchase anything online before.
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Please ignore, I've reposted it on the bank account forum.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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