Duplicate Airline Booking

hopkic

Hi

I'm after some advice regarding duplicate airline bookings. I have two travellers booked on a flight to Casablance with Royal Air maroc (RAM) later this month. By error, they have been booked on the exact same flights again. The flights were booked through different means - one through Expedia and the other through Bravo. I have contacted RAM and have been told (by phone) that it is their policy to refund in full one of the flights in the event of a duplicate booking but beacuse they were not booked direct, we need to contact the travel agents. The travel agents, have told me that they have contacted RAM direct regarding this and they have been told only to refund the taxes. When I have gone back to RAM, they asked when I made the call and from what number. They have since come back to me and said that they have no record of the call!

If you know of any laws / rules on duplicate bookings, please let me know... any info will be helpful.

I'd have thought that their system should have showed the travellers were already booked on the flight before they confirmed (and took the money) for the second booking!

Thanks

Incapuppy

hopkic wrote: »

Hi

By error, they have been booked on the exact same flights again. The flights were booked through different means - one through Expedia and the other through Bravo.
Thanks

Whose error?

hopkic

It was an error our end - i.e. the travellers asked one of my colleagues to book the flights earlier this month and forgetting they asked her to do so they then asked myself to book the flights a week ago. Hence the two bookings

Incapuppy

I really have no knowledge about this kind of scenario but I can't help but wonder why any airline should keep track of bookings that come in from two different sources? It is not, for example, the same thing as perhaps a computer glitch causing a duplicate booking from one booking source at the same time or in very rapid sucession.