AVG help

ayeshasi

I have installed AVG anti-spyware onto my laptop. When i try to get updates, it says connection not established or summit. What am i doing wrong.

Tallymanjohn

Have you got an internet connection on your laptop?

ayeshasi

i have a wireless connection and it was connected at the time

Tallymanjohn

Then have you got a firewall which is blocking the update?

ayeshasi

ive got norton and safegurad???

Tallymanjohn

Which Norton? if you have the Internet Security as well as Safeguard security then I reckon you have at least one too many firewalls installed. You should only have one software firewall otherwise you end up with conflicts similar to the problem you're having. Do you actually know what specific security applications you have installed?

ayeshasi

Its safeguard private disk??? Im confused what it is lol. Norton Internet Security is what i have

By the way, thnx for helping me out

Tallymanjohn

If Norton is running ok I'd recommend getting rid of any other security suites (I'm not a Norton supporter normally but if it's working, what the hell.. - the only Safeguard I've come across is a hefty commercial suite which may well be conflicting with Norton so you need to sort out which is doing what...
Check the security section of Windows, in Control panel, to make sure that Norton is handling the firewall options.

Just another thought, it is only the AVG antispyware you have, not the whole suite? Also, if you have the latest version of Norton, that has an antispyware built in anyway which would negate the usefulness of AVG..

ayeshasi

I checked in the control panel and norton is handling the firewall options.

I have avg anti spyware 7.5. I also have
advanced windows cleaner.....
Spyware doctor

Any ideas?

ayeshasi

I checked in the control panel and norton is handling the firewall options.

I have avg anti spyware 7.5. I also have
advanced windows cleaner.....
Spyware doctor

Any ideas?

Tallymanjohn

OK, just try disabling the Norton firewall temporarily to see if you can connect - re-enable it as soon as you've tried. If it updates without Norton running then you need to configure Norton to allow it. If it still doesn't update then check that other programs are updating - Spyware Doctor & Norton itself, for example.