Proximity sensor White iPhone 4 Problems ?

mickymunn

Hi folks.

Just got a new White iPhone 4 and seem to have problems with the proximity sensor that shuts the screen off when you put the phone to your ear to take/make a call to stop you hitting speakerphone, mute, keypad ect-ect.

Seems to work sometimes and not others.

Just wondered if anyone else has this issue ?

My iPhone has all the latest updates on it and did a restore via iTunes but it still plays up sometimes.

Only had it a few days.

The_Matelot

I had this problem when i got my white 4. I put the phone into emergency restore (turn off, plug into your computer and turn on holding down home/power button until the screen flashes up with the usb cable. Itunes will then says it has found a device in emergency restore. Go through the motions into resetting it and re update it and it should reet!

mickymunn

Hi

Thanks for the reply. No problems with it now at all then ?

So it sounds like a software glitch ? Do you know of anyone else that had this problem. ?

Cheers

The_Matelot

It worked for mine yeah. I dont know if its a glitch i just know this trick as i am a bit of an apple !!!!! and know alot about it (iphone 3G, black 4 and an ipad!) i havent spoken to apple about it as mine was sorted and is running sweet. Give it a go and if not take it into an apple store or apple corner in pcworld (dont go to 3,voda,02 etc) and they will be able to sort it

hazelwoods

Do you have a screen protector on it? The white's proximity sensor is bigger than the black, and screen protectors for the black 4 cover the sensor. I cut the top part of mine off and it works fine now.

mickymunn

I do have a screen protector on it and I called O2 about the problem today and he asked if I had a protector on it.

He said it could be that causing the problem but I removed it and it was still the same, so I don't think it is caused by them.

hazelwoods

That's a pity. It solved the problem on mine.

samwsmith1

If you have only just bought it call apple on 0800 048 0408 - they are very helpful and should help you to fix the problem, be prepared to give your serial number when you call.