MAC Code/Changing ISP - What service level?

MickKnipfler

I advised my ISP on 27 Nov that I wished to transfer to another ISP and asked them for a MAC. A few days ago they advised that they couldn't give me a MAC until 16 Dec. I replied to ask them why and whether I will be able to transfer by 27 Dec (when I have to pay for the next month). If not, do I need to pay for a whole month or just pro-rater until transfered........no reply.


What should I be expecting? Is this acceptable?

MikeyB_2

Take a look at:
http://www.ofcom.org.uk/advice/codes/bbm_cop/

Should only take five days unless they have a good reason (but only if they have signed the voluntary code of conduct!!)

MickKnipfler

MMM...Freeola don't look like being signed up. Where do I stand with that?

MickKnipfler

They are telling me that because I'm under a 3 month contract that ends on 27th, they can't request a MAC from BT until 16th under the terms of their contract. Is that true?

They then say that if I order from another ISP as soon as I get the MAC and I haven't migrated by 27th, then I will be charged £19.99 on 27th even if I migrate away next day.

Great innit!

blaster99999

im with freeola too and i asked for my mac on 26th of last month i was told i couldnt have my mac until 15th december because of T&C's and got a email very late on 15th saying mac will be issused within next 48 hours, i didnt know about the charging for a whole month if you dont migrate by the end of your month, what crap is that, and i only went with them due to all the rubbish about short 3 months contract and we dont hold or tie you in a contract plaster over there web site, how long does it take aol to start up your service with them if i dont need any modem ?

MickKnipfler

I'm a day behind you......

Sh!te,

I'm not paying £20 for a few days service

blaster99999

i got my mac today at 4pm hope this helps, only problem ive got now is ive tried twice to get the aol £9.99 deal and they will not do me the deal so not sure what to do

MickKnipfler

I got my MAC at 16.45. Disgusting really. I'm deffo gonna cancel my direct debit though so they can't take £20 for a few days......

I have been dealt with by a bloke called Tom Francis who really could learm nore about customer service.

I'm going to take out an 18 month contract for an Orange mobile phone and get free BB

jasonpi

im glad im not alone!! my hassel was more with entanet cancelling my service without my knowledge so i have to migrate and good job too i think i spoke to a tom francis but guess what he said i needed to do fill out a form return it to freeola then i can get my mac code?????

MickKnipfler

I've ordered a mobile phone from Orange now and am going to take up their free BB offer.....

What with E7seven, then fast4 and then Freeola.....looks like I get all the good ones!!

blaster99999

MickKnipfler wrote:

I've ordered a mobile phone from Orange now and am going to take up their free BB offer.....

What with E7seven, then fast4 and then Freeola.....looks like I get all the good ones!!

im in similar company then only difference i fell for the euro1net as well so looks like me and you have similar isp experiance, just had a call from sky for there free offer bt think im going for aol unlimited 15 quid a month