EDF Energy Opinions

vuvuzela

Am fine with EDF, apart from similar to the above re the website. CS has been good, much much better than Scottish Power who I was last with.

crunchynuts

Literally just fixed with EDF Fixed Price (March) 2014...so hope these good reports come to fruition...

The EDF CS man I chatted to online who helped me with this was very nice, lol

hethmar wrote: »

I swopped from Scottish to EDF and Ive found them good. Ive just registered for the new fixed rate for 3 years. Hopefully Ive done the right thing.

Me too!!!!!

bumpybecky

well I think EDF are hopeless! we switched to them in December for gas and electricity and I have yet to receive and accurate bill for them! there have been issues regarding the closing / starting readings and they cannot seem to agree on what to charge me. At the moment the two electricity companies are charging me for the same 200+ units. EDFs system has been down virtually every time I've called. The website rarely works correctly. The one bill I had that was correct, for the gas has disappeared this week! the bills do not show the payments I've made already and at the moment I think all of my payments are being allocated to the gas when we use approx 75% electric, so I'm showing as hugely in credit when in truth I've no idea where we are as 5 months on I've still not got an electricity bill. I've spent hours on the phone and am not sure it'll ever get fixed.

They're always very friendly on the phone though! just as well as I've called them so often....

4$£&*(£$&*(!

I am not a fan of EDF either. I switched to them in December using the cashback and £100 welcome bonus as a switching incentive.

They opened with wrong readings, massively overestimated my use despite me supplying them with customer reads, they won't let me register for their online service as my account 'isn't ready' yet, I was on hold 45 minutes yesterday waiting to speak to someone as they didn't reply to an email I sent two weeks earlier.

They set my bill up as a standard tariff not Online Saver tariff, a friend switched at the same time and they did exactly the same to him (there is a thread about this where multiple people have the same issue).

They are always very friendly on the phone and seem to do what is asked of them, but their automated systems stink and cause all manner of problems.

tesco9

I am generally pleased with them.

Only a few minor set up problems following my switch in December, but the online account was soon up and running.
I am in the habit of submitting weekly meter readings (had a bill from BG some years ago where the daily electricity consumption average had amost doubled for no apparent reason) and for 6 weeks or so the gas reading online failed, so I had to email it to them. They did reply each time and it now works properly and my bills are always accurate.
Quite happy now with everything, apart from the recent price rises

tori.k

u109230 wrote: »

I had the exact same issue happen to me this week - locked out of the old system, phoned them, got my new 12 digit no. & was told to re-register with the new system.

My first attempt to re-register failed with an error informing me that EDF were in the process of writing to me with the new account details & please wait until that letter arrives. Ever the impatient I re-tried to register with the new system 2 hours later..........& it worked!! I think registration is just hit & miss at the moment.

I got an email sent by EDF the following day asking to follow a link to validate the email address used to login & Bob's your uncle, were off & going.

We finally now sorted also, think we are going to fix on the V2 when the V6 ends a little higher then the V12 ( variable) as i would hazard a guess that bills will be on the rise before next september, but we are happy with the customer service so i rather pay a £5 extra with edf, then the hassle that could come with N-power the only one cheaper in our case.

u109230

tori.k wrote: »

We finally now sorted also, think we are going to fix on the V2 when the V6 ends a little higher then the V12 ( variable) as i would hazard a guess that bills will be on the rise before next september, but we are happy with the customer service so i rather pay a £5 extra with edf, then the hassle that could come with N-power the only one cheaper in our case.

tori - I took the plunge last week with the v2 Fixed as the 2014 fixed was looking like too much of an increase over my V6 prices to commit to for the next 3 years. I'm hoping that the wholesale energy prices (& domestic tariffs) will fall during this coming winter/spring 2012 & I can get a cheaper deal when the v2 fixed ends in Sept 2012.

killick_becki

I was with them for 12 months after switching from npower, i never had a correct bill and when i left i had over £300 owing to me despite monthly meter readings. The only good thing is that it is a freephone number for customer services!
The switch back to npower went smoothly except that i had to wait 6 months for EDF to give me my money back! They closed the accounts but not the customer record so they just kept the balance as a credit against the customer. Watch out for this anyone who is leaving and they owe money to you. On the plus side, when i asked they transferred the money straight back into my account rather than sending me a cheque.

charlotte289

I've been with EDF for the last couple of years and generally I've found their customer service to be good. I can't think of any major problems I've had with them, in fact!

Gerrard_8_lfc

They have gave me great prices and deals, The service is terrible read the thread about OS7 me and all the guys that signed up for that have had nothing but problems.

Customer Service is rubbish and the waiting time to speak to someone is excessive.