Virgin Media - complaints/action

frugalpam

I just replied to someone in another thread, but thought I'd re-post here, for information :-

Hi - having had the mother of all battles with Virgin Media over poor/non existent broadband, phone and disruptions to TV service, I was getting nowhere fast.

I got on twitter and tweeted to them on @virginmedia - I got fobbed off, of course. I then decided to tweet again and include @WhichAction, who really took up my cause. I got helpful emails off [EMAIL="EComplaints@virginmedia.com"]EComplaints@virginmedia.com[/EMAIL], who chased up engineers, sent engineers back etc. All problems resolved within 24 hours.

Give twitter a try - currently virginmedia are being bombarded with complaints.

Hope that helps
Pam

andyl59

I was having problems with Virgin too, phone wasn't working broadband ok, said they had fixed it NOT, tried to get in touch............that’s a joke you just are put on a roundabout of holds(a free number would help DOH). Decided to cancel and will not hear there name mentioned in my presence, did call …..LOL…… customer services, should be joke central. Best if I cancel and move on to a different company.....they obviously don’t need the business.