PPI - time limit to claim

magpiecottage

roonaldo wrote: »

after a final response is issued its 6 months.

But if the final response letter doesn't tell you that there are only six months FOS will not apply the firm to apply the limit.

marshallka

amersall wrote: »

Please post when you get a reply, i would be interested as to what they say.
I put a complaint into the ceo of Barclays last year regarding the interest rate, FP increase when they feel like it, does not matter what is in your agreement they increase because "it is prudent for our business".
I got a telephone call from someone in the ceo office to let me know they had passed the complaint to FP as FP are an umbrella company and really have nothing to do with Barclays!!.

Yeah, he passed it to Firstplus and today we had a written response with the ref number of our Loan which we had with FP. I had not given the CEO any details of that. They said that they are two seperate entities and therefore they do not look into complaints about Firstplus. My enquiry was why Firstplus were holding complaints when they were not members of the BBA (only Barclays are). He or Firstplus have not answered the query at all. May write back but I have also emailed the head Ombudsman about this too. May get a reply... who knows!!

marshallka

marshallka wrote: »

Yeah, he passed it to Firstplus and today we had a written response with the ref number of our Loan which we had with FP. I had not given the CEO any details of that. They said that they are two seperate entities and therefore they do not look into complaints about Firstplus. My enquiry was why Firstplus were holding complaints when they were not members of the BBA (only Barclays are). He or Firstplus have not answered the query at all. May write back but I have also emailed the head Ombudsman about this too. May get a reply... who knows!!

This is THEIR words on my letter from them

Firstplus was subsequently bought by the Woolwich in 2003 and then by Barclays. Consequently, Firstplus portfolio of Payment Protection insurance (PPI policies) was included with Barclays' portfolio in connection with the recent judicial review. Although, Firstplus is owned by Barclays, it remains a seperate entity.

Now I found out different here

Barclay's acquired First Plus as part of its £5.4bn takeover of Woolwich, the former building society turned bank, in August 2000. Woolwich had itself bought First Plus in 1998 for about £25m after FirstPlus Financial, the Dallas-based parent company, ran into financial difficulties.
http://www.telegraph.co.uk/finance/2764819/Barclays-to-sell-loan-wing-for-300m.html

Just goes to show how they lie and lie.