PPI - time limit to claim

roonaldo

marshallka wrote: »

I had paperwork whereby I did not request PPI at application (which they say was with a broker) BUT on arrival of the agreement Firstplus had TYPED in their PPI and the loan was lengthened by 40 months (to keep within our repayment range). It was then that I called FIrstplus to say they had made a mistake as we clearly APPLIED without PPI and FIRSTPLUS told us it was compulsory to the loan and it was a savings scheme too. We were desperate in those times and we assumed what they said to be correct.

i see, dodgy b*****ds, thats pretty poor.

in that case, a little loop hole/ way round it that may work-
Send a new complaint and raise new complaint points, you must ensure you are not going over old ground. therefore they are obliged to issue a new final response and give you fos rights of 6 months again.

amersall

marshallka wrote: »

I had paperwork whereby I did not request PPI at application (which they say was with a broker) BUT on arrival of the agreement Firstplus had TYPED in their PPI and the loan was lengthened by 40 months (to keep within our repayment range). It was then that I called FIrstplus to say they had made a mistake as we clearly APPLIED without PPI and FIRSTPLUS told us it was compulsory to the loan and it was a savings scheme too. We were desperate in those times and we assumed what they said to be correct.

Just like i did with FP marshalka. Wish we knew then what we know now?.

marshallka

roonaldo wrote: »

i see, dodgy b*****ds, thats pretty poor.

in that case, a little loop hole/ way round it that may work-
Send a new complaint and raise new complaint points, you must ensure you are not going over old ground. therefore they are obliged to issue a new final response and give you fos rights of 6 months again.

There is more. On the application we gave our wage address's and also details of wages, P60's etc. I then received my SAR from them and on the paperwork at THEIR end there is a wage address for my husband. On google earthing it, its a terraced house miles away from where we live and nothing to do with US. We queried this and never got any response. ALso during a phone call when wanting to repay the lot we ask for a settlement figure. I get told I owe more than we originally had (really did not understand the PPI etc). They say its because of rule 78 etc and then they ask if we want to "up" our loan with them. I then say we do not and she then mentions this "wage" figure supposedly belonging to my husband. I then say to her he earns no where near that amount and she gets it changed and we get about paying them off reluctantly. I am now thinking that we maybe did not earn enough for the loan AND PPI anyway? Why would they do this? Our application is correct but their paperwork is not. I just want an explanation to this.

I also call them about not receiving anything about the PPI as we applied without PPI. This was way before PPI was ever mentioned in the media.

amersall

roonaldo wrote: »

i see, dodgy b*****ds, thats pretty poor.

in that case, a little loop hole/ way round it that may work-
Send a new complaint and raise new complaint points, you must ensure you are not going over old ground. therefore they are obliged to issue a new final response and give you fos rights of 6 months again.

Dodgy b*****ds doesnt even come close with FP

amersall

For op, letter to FP, send it pronto with all loan numbers dont forget recorded delivery.

e/I believe we were mis sold the ppi on the above account number.
1)We/I were not told that the ppi was in effect another loan that was added to the original loan and was repayable over the loan term with interest.

2) We/I were not told that the ppi only covered us for 5 years, but the ppi would still be on the loan to term end with interest.

3) We/I were told that if we did not make a claim on the ppi ,after 5 years we would recieve the ppi as cashback, and to look on this as savings plan.. But were not told that the ppi would be on the loan to term end with interest and the cashback of ppi would not include the interest that we paid over the 5 years.

In line with the FOS recommendations it is requested that the overall situation be restored as if PPI had never been included. This will entail:
a) A refund of the monthly payments that have actually been paid towards the overall loan in excess of those that would have been needed, if the original loan had been sold without the PPI policy;
b) Restructuring of the loan going forward so that the amount owed, the monthly repayments, the term and the charges reflect those that would have applied, if the original loan had been sold without the PPI policy.
c) In addition, interest at the rate of 8% simple per annum to any excess payments made from the time each payment was made to the point that Firstplus pays them back to us. We/i believe we were not given enough information on this ppi to make an informed decision. Had we/i known the full cost of this ppi we would not have taken it.

Unless you can prove without doubt that this PPI policy was fair, reasonable and suitable for my/our circumstances we/I will require you to rearrange the loan as if PPI had never been included on the aforementioned loan.

roonaldo

amersall wrote: »

For op, letter to FP, send it pronto with all loan numbers dont forget recorded delivery.

e/I believe we were mis sold the ppi on the above account number.
1)We/I were not told that the ppi was in effect another loan that was added to the original loan and was repayable over the loan term with interest.

2) We/I were not told that the ppi only covered us for 5 years, but the ppi would still be on the loan to term end with interest.

3) We/I were told that if we did not make a claim on the ppi ,after 5 years we would recieve the ppi as cashback, and to look on this as savings plan.. But were not told that the ppi would be on the loan to term end with interest and the cashback of ppi would not include the interest that we paid over the 5 years.

In line with the FOS recommendations it is requested that the overall situation be restored as if PPI had never been included. This will entail:
a) A refund of the monthly payments that have actually been paid towards the overall loan in excess of those that would have been needed, if the original loan had been sold without the PPI policy;
b) Restructuring of the loan going forward so that the amount owed, the monthly repayments, the term and the charges reflect those that would have applied, if the original loan had been sold without the PPI policy.
c) In addition, interest at the rate of 8% simple per annum to any excess payments made from the time each payment was made to the point that Firstplus pays them back to us. We/i believe we were not given enough information on this ppi to make an informed decision. Had we/i known the full cost of this ppi we would not have taken it.

Unless you can prove without doubt that this PPI policy was fair, reasonable and suitable for my/our circumstances we/I will require you to rearrange the loan as if PPI had never been included on the aforementioned loan.

you're right, but the OP needs to ensure that none of these were his original complaint points in 2008.

marshallka

roonaldo wrote: »

i see, dodgy b*****ds, thats pretty poor.

in that case, a little loop hole/ way round it that may work-
Send a new complaint and raise new complaint points, you must ensure you are not going over old ground. therefore they are obliged to issue a new final response and give you fos rights of 6 months again.

FOS will not look at it as before FP were GISC members. I DID try against Barclays trading as FP and got knocked back there. There are more ways to skin a cat.

I have actually emailed the CEO of Barclays to ask why when I submitted my complaint to FOS saying Barclays trading as Firstplus i was told that FIrstplus were nothing to do with Barclays for complaints and yet when the JR was happening they suddenly became part of Barclays even though they are not on the BBA members list. Selective or what!!!

Have yet to have a reply but have been acknowledged.

amersall

roonaldo wrote: »

you're right, but the OP needs to ensure that none of these were his original complaint points in 2008.

They are the same reasons no matter when the complaint is put in.
These are the reasons FP ppi is a total mis sell, when the loan and ppi were sold, the sales person would not have made anyone aware of the points above (FP were getting 70% commission on these policys, if that was not incentive to sell,sell,sell then i dont know what is).
All you would have been told was
"think of the ppi as a 5 year savings plan".

The op need have no fear of repeating anything that was in the first complaint as these are the reasons for this mis sell and they apply to all customers.

amersall

marshallka wrote: »

FOS will not look at it as before FP were GISC members. I DID try against Barclays trading as FP and got knocked back there. There are more ways to skin a cat.

I have actually emailed the CEO of Barclays to ask why when I submitted my complaint to FOS saying Barclays trading as Firstplus i was told that FIrstplus were nothing to do with Barclays for complaints and yet when the JR was happening they suddenly became part of Barclays even though they are not on the BBA members list. Selective or what!!!

Have yet to have a reply but have been acknowledged.

Please post when you get a reply, i would be interested as to what they say.
I put a complaint into the ceo of Barclays last year regarding the interest rate, FP increase when they feel like it, does not matter what is in your agreement they increase because "it is prudent for our business".
I got a telephone call from someone in the ceo office to let me know they had passed the complaint to FP as FP are an umbrella company and really have nothing to do with Barclays!!.

amersall

To op, fill the reclaiming questionnaire in
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance#step2
You will find in the link i have given you.
It seems as if most companys are asking you to fill this in after you send a letter, so you may as well do this now.