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Talk Talk worse for broadband call centre delays.
hurrah
Posts: 1,373 Forumite
"The time people spend on the phone to their broadband provider is growing and is damaging customer satisfaction, a new survey claims.
JD Power and Associates says that people now spend on average 8.7 minutes on hold when they try to phone their supplier – up from 6.7 minutes last year.
It polled more than 1,400 UK broadband customers who were asked to rate seven leading providers according to seven different criteria.
Talk Talk came bottom of the 2006 customer satisfaction poll, while Telewest came top."
http://www.which.co.uk/reports_and_campaigns/computers_and_internet/reports/internet/Broadband_phone_delays_news_article_557_103460.jsp[/url]
JD Power and Associates says that people now spend on average 8.7 minutes on hold when they try to phone their supplier – up from 6.7 minutes last year.
It polled more than 1,400 UK broadband customers who were asked to rate seven leading providers according to seven different criteria.
Talk Talk came bottom of the 2006 customer satisfaction poll, while Telewest came top."
http://www.which.co.uk/reports_and_campaigns/computers_and_internet/reports/internet/Broadband_phone_delays_news_article_557_103460.jsp[/url]
0
Comments
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I'd have to agree with that...
When I lived in a Telewest area, I had fantastic service and a great Cable TV and broadband package. When I moved, and didnt get Cable, I had nothing but misery with Talk Talk."Whose the more foolish, the fool, or the fool who follows him?" - Obi Wan Kenobi
Star Wars: Episode IV: A New Hope0
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