Furniture village, what can I ask for?

fluffnutter

Flyboy152 wrote: »

No, because under a hire purchase agreement, title of the goods remains with the lender, until the debt is paid.

That's kind of my point. My comment probably wasn't well phrased. This guy returned the item, i.e. no longer had it, but still had to pay the whole sum to the finance company!

jayney28

Fv are happy to refund all the money we have paid but I don't see how that helps, basically they have caused us 7 months of hassle and upset and if we get a refund we are back to where we started.

aheaton46

jayney28 wrote: »

Fv are happy to refund all the money we have paid but I don't see how that helps, basically they have caused us 7 months of hassle and upset and if we get a refund we are back to where we started.

It helps because you're not out of pocket, and can go and buy elsewhere, from a competent retailer.

Can you assign a monetary value to your "hassle and upset"? That's the amount of compensation you are entitled to. They may give you a discount on another purchase, but that's simply their goodwill - you are not entitled to it.

Flyboy152

fluffnutter wrote: »

That's kind of my point. My comment probably wasn't well phrased. This guy returned the item, i.e. no longer had it, but still had to pay the whole sum to the finance company!

Not if done under section seventy-five.

jayney28

We have decided to reorder the same suite after being offered a further £200 credit making a total of £425 off. They have suspended all payments to the finance company until we receive and are happy with the new suite.
Hopefully 3rd time lucky.

Flyboy152

jayney28 wrote: »

We have decided to reorder the same suite after being offered a further £200 credit making a total of £425 off. They have suspended all payments to the finance company until we receive and are happy with the new suite.
Hopefully 3rd time lucky.

That's reasonable.